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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (754 reviews)

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4.93

Based on 754 reviews, last reviewed 12th Dec 2025

98% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

Capital Credit Union Loans reviews (754)

Review of the Capital Credit Union, Loans:

35 years and counting!

I have been with CU for35 years and it has been invaluable to me over that time! Reviewed on: 21st April 2025

Are one of the worst companies that I have had to de...

Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call customers and talk through what they are actually needing, not following FCA rules of consumer duty Reviewed on: 12th December 2025

I secured a loan with very low interest covered by m...

I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and appreciate the human being on the phone which is always answered promptly I would recommend CCU to all of my family and friends it has some very unique features like the doubling of the savings to a capped amount when you pass away and a very good insurance policy this is unique no other bank offers this security I am delighted with CCU Reviewed on: 1st October 2025

I love that I can call and not be kept waiting until...

I love that I can call and not be kept waiting until a helpful human being is available I am 72 and have limited understanding of dealing with my accounts on line I am very grateful to have a helpful response to my inquiry Reviewed on: 19th September 2025

The Loan application process.

The Loan application process. Really easy to navigate. Friendly, helpful staff. If there is a problem. They will endevour to rectify as a matter of urgency. I highly recommend. Reviewed on: 15th July 2025

Always a positive experience when dealing with capit...

Always a positive experience when dealing with capital credit union, their staff always make it a personable and pleasant experience, Craig in particular I have spoken to numerous times over the years and is a helpful as they come an absolute gent. Reviewed on: 15th July 2025

Explain everything you need to know offers you the c...

Explain everything you need to know offers you the correct loan to go for Reviewed on: 10th July 2025

Excellent friendly service and great staff

Excellent friendly service and great staff Reviewed on: 8th July 2025

I have only ever had good experiences

I have only ever had good experience single mother of 4 was struggling at Xmas and no one else would except me but capital credit union did and repayments are so easy lovely team Reviewed on: 6th July 2025

actual caring people

Always had first class service from an actual caring person Reviewed on: 5th July 2025

I have been with capital credit union for 12 years o...

I have been with capital credit union for 12 years on and off and they have been brilliant with us. If we needed help they were there I would recommend it to anyone. Reviewed on: 5th July 2025

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