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Chase Bank: Current account reviews

Name: Current account
Rating: 4.95 (44231 reviews)

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4.94

Based on 44,231 reviews, last reviewed 25th May 2025

92% decrease in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

good bank just not provide credit card how they prom... good bank just not provide credit card how they promise i have excelent credit and i cant get credit card Reviewed on: 25th May 2025

Latest lowest rating:

1

Terrible customer service. Terrible customer service. No follow through. Agents that lie about what they’re doing. False offers of resolution. Close off chats before there’s a r... Read more Reviewed on: 14th May 2025

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Chase Bank Current account reviews (44231)

Review of the Chase Bank, Current account:

Excellent customer service

Easy to use the App. Got through on the telephone when needed with no delay. The member of staff was courteous and solved the problem Reviewed on: 15th February 2024

Cashback isn't great anymore

Started out great but cashback is getting more restrictive. Started to prefer high street banks again Reviewed on: 22nd April 2025

Terrible support

Terrible support from Chase. Had to deal with 3 reps in the past 2 days and their repeated robotic responses are so annoying Reviewed on: 22nd April 2025

Easy to open an account, fast transaction and cool

Easy to open an account, fast transaction and cool Reviewed on: 21st April 2025

Excellent costumer service

Amazing experience I had with chase bank Reviewed on: 21st April 2025

Best customer service ever

Best customer service ever, wonderful banking experience Reviewed on: 21st April 2025

App is simple to use.

App is simple to use. I like the rounding up when I spend and that I am informed promptly when I make a transaction. I used the card confidently on holiday. Communication is good and is polite so that I feel valued unlike communication with my previous bank which was difficult to achieve. I wish I had discovered Chase earlier. Reviewed on: 21st April 2025

Great Experiences

I've been using the Chase UK bank account for several months now, and it’s easily one of the best digital banking experiences I've had. From the start, the sign-up process was quick and straightforward — all done through the app with clear instructions and instant updates. One of the standout features is the 1% cashback on everyday debit card spending, which adds up nicely over time. It's a simple reward that makes a real difference, especially since it applies to most purchases. On top of that, the 5% interest on round-ups is a clever way to save without even thinking about it — great for building a rainy day fund. The app itself is sleek, user-friendly, and intuitive. It offers real-time notifications, detailed spending insights, and easy-to-use budgeting tools. Moving money between accounts or setting up standing orders is a breeze. Another big plus is the 24/7 customer support. Whenever I’ve had a question, I’ve received quick and helpful responses via in-app chat. Security also seems to be a top priority — the app uses biometric login and gives you control over your card (you can freeze/unfreeze it instantly, which is great peace of mind). Overall, Chase UK combines modern features, smart saving tools, and real value for money. It’s a brilliant option whether you’re looking for a main bank account or a secondary one for spending and saving. Reviewed on: 21st April 2025

Easy to use

Easy to set up account and Easy to use app, Reviewed on: 21st April 2025

Chase banking is very good for using everyday transa...

Chase banking is very good for using everyday transactions and saving accounts is very beneficial and profitable for the customers. Reviewed on: 21st April 2025

Great product when it launched, not so good now

This was a great product when it started because the debit card gave 1% cashback on the vast majority of spending, but recently they restricted the cashback to supermarkets, fuel, and travel, so this is a serious loss. Reviewed on: 21st April 2025

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