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Chase Bank: Current account reviews

Name: Current account
Rating: 4.94 (48945 reviews)

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4.94

Based on 48,945 reviews, last reviewed 29th Mar 2026

448700% increase in 5 star reviews

in the past 90 days

1000% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy and trustworthy banking Easy to use app, cash back on supermarket purchases, accessible customer service team. Reviewed on: 29th March 2026

Latest lowest rating:

2

Customer serive at Chase bank poor Custo.mer service experience when I needed them could not have been worse. Two occasions I have needed their help and each time they have let me down ... Read more Reviewed on: 25th March 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (48945)

Review of the Chase Bank, Current account:

Good Rate and Great Perks

App very reliable and responsive. Good Rate on Current Account, Round Ups, 1% Cashback if you deposit £500 monthly. Card details not on Card, only on App so better security wise. Fast Notifications when POS transactions made. This has become my Primary Account for general spending and my daughter uses it as well after my recommendation. Reviewed on: 16th February 2024

Called Chase Bank to report phishing attempt...

Recently rang Chase Bank to report a phishing attempt from an overseas hacker who gained access to my holiday booking account on a well known accommodation website. My call was answered quickly, I experienced an exceptional service, no time was wasted. Action was taken to first check my account and confirm nothing taken. a lock instantly put on account and thencall transferred to an expert in banking security, who calmly talked me through the easy process to make changes and protect my current account. I was aided to make my account safe and usable again within a few minutes. It was this call contacting Chase in an emergency which proved this bank was both supportive, well trained and reliable in a time of real need, making the call I never thought I would ever have to make. I will always remember that experience with gratitude to the employees, who were the perfect representatives of this bank. Reviewed on: 13th February 2026

Excellent customer service, no long waiting times, c...

Excellent customer service, no long waiting times, calls answered promptly. Reviewed on: 13th February 2026

Top bank

Extremely easy to use. I haven't had any cause for complaints or to contact customer service. I am contacted immediately if a concern is flagged up. Reviewed on: 13th February 2026

Had a very good experience with Chase

Had a very experienced, interesting easy to use app. Good interest rate on accounts. Plus the 5% Reviewed on: 13th February 2026

Great overall bank

Although it’s an online bank. Anytime there has been an issue I have had immediate response and quick resolution to problems. It has also made travel abroad easy and great value with the Mastercard exchange rate. Far better than any exchange I have had previously Reviewed on: 13th February 2026

Excellent rates and customer service

Excellent rates and customer service Reviewed on: 13th February 2026

Easy set up and good communication

Easy set up and good communication Reviewed on: 13th February 2026

They have been flawless since I’ve joined them.

They have been flawless since I’ve joined them. Exceptional customer service and a very straightforward app. 10/10! Recommend to anyone! Reviewed on: 13th February 2026

My chace

My chase excellent easy to use app very professional service Reviewed on: 13th February 2026

Best Bank

Best Bank I have ever used. First class service and help. Reviewed on: 13th February 2026

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