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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.26 (280 reviews)

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3.11

Based on 280 reviews, last reviewed 4th Aug 2025

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

35%

23%

32%

Latest highest rating:

5

Very easy to contact people and excellent price too Very easy to contact people and excellent price too Reviewed on: 24th July 2025

Latest lowest rating:

1

Avoid at all costs They lose evidence, don’t call back unless you put in a complaint, drag out claims even if they’re cut and dry. I’ve had one claim with CCTV footage (... Read more Reviewed on: 4th August 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Car insurance reviews (280)

Review of the Churchill Insurance, Car insurance:

Good customer service with fairly rapid response tim...

Good customer service with fairly rapid response time on the phone. Not yet had to make a claim, so no experience of that. Reviewed on: 11th October 2024

They take the pxxx

I was sent a text review thing. Background: been with Churchill for a few years, happy with prices and service. Due to a bungled change of bank account my insurance was cancelled.... l was unaware, due to admin difficulties with working away. Anyway. Rang them. 45 minutes on hold when I want to pay tgem? Then another two or three sessions on hold after explaining the situation... then hold again.... Below is the feedback I gave but their SMS rejected it. Judge if you like. "Steve" is the guy I tried to buy off.... Churchill wouldn't allow a direct debit and no human could intervene. Computer says no. ‐-------- (My SMS review): The guy I spoke to was really professional. He was let down by the wait times, which led to us going elsewhere. You need more call handlers. A recorded message saying my call is important, and you're doing "everything we can" to take the call, is bullshit. You are having customers hang on a line when they could be doing something else, because you don't want to pay great guys like Steve. Your prices are OK, your insurance is excellent, the few people you employ in customer facing rôles are good but overall you treat those of us who pay you like crap. 40 minutes on hold, three times, when I'm trying to pay you? Fuck off. Employ more Steves. Take the hit on profits. Wankers. Oh yes. Reviewed on: 19th June 2022

Worst experince ever

My dad had a minor accident, and was unfortunately covered by this joke of a company. The whole claims proceedure was a fiasco, repeatedly asking for photo's over and over again. They had upsold my dad onto their highest cost cover, with literally every option added. He was supposed to get immediate help in an accident, a courtesy car etc. They gave NONE of this. They lied to him and me, saying only one company did their repairs, based in Romford, London. We live in Newcastle! They gave us numbers for this repair place to book, but they then told my dad it would be late June before they'd even do any repairs. They allowed my Dad to continue driving an unroadworthy car. At my advise we sought out our local Citroen Dealer, who was happy to do the repair under the insurance. On getting the Car booked in we requested our courtesy car, only to now be told my Dad won't get it. Because we weren't using their repairer! They then claim to have repairers in Sunderland and Middlesborough. Chaging thrir story completely. We have the emails from their 'accident repair' company, all based in ROMFORD. And we had asked repeatedly for the car to be repaired locally and were refused outright, told this was their only repairer. They basically did everything they could to get out of repairing the car by making it has difficult as they possibly could. A total disgrace of a company. Never insure with them ever... oh and they also lumped a £650 excess on my Dad too. (He's 83 years old and they exploited this giving him an overpriced policy he did not understand). They never sent him his policy booklet either, in any form. Reviewed on: 23rd May 2022

wasters

dont bother £70.00 to cancel your insure if you got money to waste try them Reviewed on: 6th April 2022

dont waste your time get other quote you will get better deal

£70.00 to cancel my car insurance of no fault of mine 1.45 hours waiting on a call to talk to someone after third party fault give dog a good kick up the back side Reviewed on: 6th April 2022

Negotiated a great deal on renewal

I received my renewal which was about £12 dear than last year. So I went on a comparison site then phoned Churchill. In the end I managed to save over £40 compared with the previous year. Just £176 on a Mercedes SL320 convertible for 12 months. Reviewed on: 12th September 2021

Excellent service

Great customer service, easy to use website, staff always happy to help and good value Reviewed on: 18th August 2021

Shocking call centre agents.

Churchill Direct are terrible. It took three calls to get a recovery truck after my car was in accident. It took a further week for an engineer to visit my car before repairs could begin and the service agents were not great either. Avoid Direct Line or Churchill. Churchill also left my father in law broken down despite his roadside assistance with Churchill for 2.5 hours on a main London motorway. Reviewed on: 18th August 2021

Absolute Scam

Absolute scam, I called up in may to cancel my policy because the car didn't work and I planned on scrapping it. Whoever I spoke to did not do their job. I came back to Churchill with my new car, they didn't mention that I still had a policy open with them. A month later I have two lots of money coming out of my account from them. They won't refund because of their incompetent staff showed no record of cancelling way back in may. Reviewed on: 12th August 2021

Where are my documents?

Payment was taken 20/05/21 but 10 days later I have still not received my policy documents. When I try and call, I only get to speak to some agents who is incapable of doing anything worthwhile. Reviewed on: 29th May 2021

Charge for everything

They charged me for everything... charging me £53 when my policy was expiring next month, £13 pounds to change an address online. Absolutely ridiculous, especially when I have done the same with my other car (insured with AXA, everything for free)!! Worst insurance ever and I will never go through Churchill again! Reviewed on: 12th April 2021

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