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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.75 (317 reviews)

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2.75

Based on 317 reviews, last reviewed 16th Sep 2026

500% increase in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

36%

22%

33%

Latest highest rating:

4

Came with extras, breakdown cover Came with extras, breakdown cover Reviewed on: 7th September 2026

Latest lowest rating:

1

Warning if you use them they will avoid paying out o... Warning if you use them they will avoid paying out on your claim at all costs to protect other insurers rather than acting in the best interest of a c... Read more Reviewed on: 16th September 2026

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Car insurance reviews (317)

Review of the Churchill Insurance, Car insurance:

Good customer service with fairly rapid response tim...

Good customer service with fairly rapid response time on the phone. Not yet had to make a claim, so no experience of that. Reviewed on: 11th October 2024

A Polish lorry hit my car

When a Polish lorry hit my car, Churchill took over and my car was repaired to an excellent standard. Also they provided a courtesy car. They kept me informed and eventually they received the money from the Polish company, I did nothing at all. Reviewed on: 5th September 2025

foreign customer call centres

foreign call centre could not speak english and lied said they are in uk price on tel 3 times price on internet dont want customers with poor no internet difficult to set up just want money Reviewed on: 5th September 2025

I have stayed with Churchill for 3 years running now...

I have stayed with Churchill for 3 years running now as their cost hasn't sky rocketed like other car insurance providers. Reviewed on: 5th September 2025

Good choice, great price.

Covers all my needs for car insurance at a competitive price and with good customer service. Reviewed on: 5th September 2025

No Reward for Loyalty

Every year there is at least £200 of a difference between renewal quote and price on comparison website, also from Churchill. Every year I have to phone them to be told they will match it. It's annoying Reviewed on: 5th September 2025

Easy to renew with competitive price and product to...

Easy to renew with competitive price and product to suit my needs Reviewed on: 4th September 2025

As a result of damage in a supermarket car park I co...

As a result of damage in a supermarket car park I contacted Churchill for repairs. I was told I couldn't have a courtesy car for 3 weeks - they don't have enough. Could I pay more and upgrade my replacement car? - NO. 5 weeks after the incident I'm still waiting. Calls are unanswered, promised return calls are not made. Their app in useless. AVOID it's the worst service I have ever had. My home insurance is also with Churchill - but not for long. Reviewed on: 25th August 2025

Avoid at all costs

They lose evidence, don’t call back unless you put in a complaint, drag out claims even if they’re cut and dry. I’ve had one claim with CCTV footage (which they lost) drag out for four years. And another claim drag out for two years with no end in sight. Reviewed on: 4th August 2025

Very easy to contact people and excellent price too

Very easy to contact people and excellent price too Reviewed on: 24th July 2025

!!BEWARE - THE SMALL PRINT!! and PROMISES TO CALL BACK

I paid £2300 premium to cover my F Pace. There was a claim at 6 months. They would not cover the new vehicle, forcing me to cancel. Then they wouldn't refund the the 6 months un-used. They promised to call me back and never did, despite taking the name (would not provide surname) they did not call me back. As their call centre is in South Africa perhaps they feel detached from the customers in the UK. Hardly 'British Bulldogs' as their mascot depicts! Pillar to post service and left me feeling ROBBED of £1000 premium. Reviewed on: 17th April 2025

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