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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.3 (292 reviews)

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3.17

Based on 292 reviews, last reviewed 5th Sep 2025

900% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

36%

23%

31%

Latest highest rating:

4

Sticking with the nodding dog! Been with Churchill 3 years now and although I've not had to claim, they provide a good level of cover for a reasonable price and have been helpful on... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

foreign customer call centres foreign call centre could not speak english and lied said they are in uk price on tel 3 times price on internet dont want customers with poor no in... Read more Reviewed on: 5th September 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Car insurance reviews (292)

Review of the Churchill Insurance, Car insurance:

Good customer service with fairly rapid response tim...

Good customer service with fairly rapid response time on the phone. Not yet had to make a claim, so no experience of that. Reviewed on: 11th October 2024

Unprofessional Avoid This Insurance Company!

In June 2022, I was involved in an accident caused by a reckless motorcyclist who overtook a line of cars at excessive speed on a road clearly marked with "two parallel lines and diagonals between them"—indicating that crossing was only allowed when absolutely necessary. I was turning right to go home, well within my legal rights, with multiple witnesses to the incident. The attending police officer documented everything on the scene, including witness statements. However, when I filed my claim, this insurance company began dragging their feet. They kept giving me empty promises of resolution, repeatedly telling me “tomorrow” only for nothing to change. They then claimed they couldn’t contact the witness and, incredibly, couldn’t include the police officer's report in the case file. This is completely absurd and reeks of incompetence. To make matters worse, they disregarded the road markings that were crucial to proving my innocence. As a result, I was unjustly denied the return of my £700 Excess Amount, simply because, according to them, there was "no proof" that I wasn't at fault. This is nothing short of legalized extortion! This company is unprofessional, unreliable, and clearly not interested in providing the service they promise. Save yourself the headache and avoid them at all costs! Reviewed on: 2nd September 2024

Easy and flexible

It’s easy to alter the policy and make a claim. Reviewed on: 26th August 2024

High premiums

It seems that all companies have put up their prices, but Churchill is one of the few sensible ones that doesn’t overcharge. Reviewed on: 24th August 2024

Simple and competitive

Easy to get a quote and set up. Electronic documents easy to access and understand. Competitive quotes for additional products. Reviewed on: 24th August 2024

They were prepared to Review the price.

They are well know and provided insurance much lower priced than most. My renewal was more than I expected. I know when your over 70 companies tend to increase premiums. But I think that isn't a fair thing to do. We tend to be better drivers than people in their 30s and 40s. I rang them and said I thought the price a bit high. They reviewed it and gave me a discount which I was happy with. Reviewed on: 24th August 2024

Handled my accident smoothly, let me know as soon as...

Handled my accident smoothly, let me know as soon as there was no claim made by the other party Reviewed on: 24th August 2024

renewall more expensive than new quote

renewall more expensive than new quote Reviewed on: 24th August 2024

Never had an issue, great online portal

Never had an issue, great online portal Reviewed on: 23rd August 2024

Churchill handled my car claim very well

Churchill handled my car claim very well, as my car was hit whilst parked outside my house and written off. The insurance company for the truck that hit it attempted to hoodwink me into accepting a very poor offer, and continued to bully me for over 2 years. Churchill sorted this all out. The things I think they could do better are to be less confusing during a claim. Eg, I was called by a helpful person, but he didn't say his company work for Churchill, (or perhaps vice versa?). I was also sent some alarming standard emails about an 'unresolved claim' without any reference as to what that claim was. be the other insurance company, who refused to believe the evidence that I was not at fault. Luckily I'd kept the driver's note to me. So communication could be clearer! But otherwise a great service through a difficult time. Reviewed on: 23rd August 2024

easy application and reasonable price

easy application and reasonable price Reviewed on: 23rd August 2024

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