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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.28 (296 reviews)

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3.16

Based on 296 reviews, last reviewed 2nd Dec 2025

89% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

22%

32%

Latest highest rating:

5

Quick and easy service, switched from Hastings due t... Quick and easy service, switched from Hastings due to a better price with Churchill Reviewed on: 8th October 2025

Latest lowest rating:

1

CATASTROPHIC INCOMPETENCE AND PRESSURE TACTICS I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursui... Read more Reviewed on: 2nd December 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Car insurance reviews (296)

Review of the Churchill Insurance, Car insurance:

Churchill handled my car claim very well

Churchill handled my car claim very well, as my car was hit whilst parked outside my house and written off. The insurance company for the truck that hit it attempted to hoodwink me into accepting a very poor offer, and continued to bully me for over 2 years. Churchill sorted this all out. The things I think they could do better are to be less confusing during a claim. Eg, I was called by a helpful person, but he didn't say his company work for Churchill, (or perhaps vice versa?). I was also sent some alarming standard emails about an 'unresolved claim' without any reference as to what that claim was. be the other insurance company, who refused to believe the evidence that I was not at fault. Luckily I'd kept the driver's note to me. So communication could be clearer! But otherwise a great service through a difficult time. Reviewed on: 23rd August 2024

good policy

very easy to set up policy on line with a very good price Reviewed on: 28th August 2023

Quality cover at a good price.

We went with Churchill as it had good quality comprehensive cover with relevant optional add-ons. The total price was competitive. It represented good value for money. Reviewed on: 26th August 2023

Awful and Racism experienced

First time I've experienced racism at the hands of an insurance company whilst trying to obtain a policy. I explained that I was looking for a quote as I had been offered a delivery driver job but I hadn't accepted it yet. The member of staff was very rude, cut me off and reported me for insurance fraud resulting in myself being banned. I appealed the decision to the insurance ombudsman - I lost the job offer and took out more costly insurance elsewhere. In the end they barely compensated me for the time I was on cover with them ( 1 week or so). If you are from an ethnic minority - you may wish to avoid at all costs! Reviewed on: 25th August 2023

Seems like a good product, best price, auto-renew irritating

The insurance policy meets my needs and was the lowest quote I got. I wasn't happy about auto-renew being switched on by default and, despite what was written on the sign-up page, it can't easily be turned off in my account - I have to contact customer service to get that done. It's a bit irritating, as it's going to take up more time. Reviewed on: 23rd August 2023

Fair service

Acceptable level of service and prices. Not the cheapest, but a solid performer Reviewed on: 23rd August 2023

Changed company for quality cover

Changed company to obtain a more comprehensive cover and the benefit of being able to speak to a real person Reviewed on: 23rd August 2023

Expensive but good

Never had a problem with a claim, and legal help was successful in rejecting an untrue submission from the person who caused the accident. They're good, but premiums are high, especially for over 80s. Reviewed on: 23rd August 2023

Good Company

I have had Car Insurance with Churchill for t least 5 years now, when i get my renewal i always shop around then phone them and see if they can match the price and they always do. Reviewed on: 23rd August 2023

Efficient and reliable

When my car was parked and damaged by a third party, Churchill took care of everything. They dealt with the third party and had a curtesy car provided and collected to and from my home address. I no point was I inconvenienced without my car. They were great. Reviewed on: 22nd August 2023

Avoid like the plague

After an accident I waited 7 hours for recovery, not acceptable! Then it gets worse!!! Classed as a write off, no offer of a courtesy vehicle. It is my work vehicle so I need it to earn a living. Accident happened 2nd June, it is now 3 months later and they have no update what so ever. The vehicle is on finance so I have paid out 3 months of payments along with tax & insurance, with no vehicle to earn me a living. I haven’t received a single letter or email with a confirmation that it’s a write off or what is going on. Every time I call I get the same lie…. You will receive a call back or a letter in the post. Not received anything. I called today to chase again and this time was no different, except they couldn’t confirm where my vehicle even is! Even the complaint I lodged has never been dealt with. According to Churchill them selves the complaint would be dealt with last week at latest… never happened! .Complaint has been raised since 20th July!!! Second complaint raised 21st August. No contact/ reply from anyone at Churchill. Neither of the raised complaints have been dealt with! Reviewed on: 22nd August 2023

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