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Churchill Insurance: Home Insurance reviews

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4.02
Based on 155 reviews, last reviewed 3rd Apr 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
63%
See only 4 star reviews
19%
See only 3 star reviews
5%
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2%
See only 1 star reviews
11%

Latest highest rating:

5

Water leak Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was b... Read more Reviewed on: 15th October 2024
Danielle's avatar
Danielle

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025
Nathan S's avatar
Nathan S
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About this product

Churchill Insurance Home Insurance reviews (155)

Review of the Churchill Insurance, Home Insurance:

AVOID

1
DON’T BELIEVE THE HYPE YET ANOTHER UPDATE! No further on with work despite the usual public show of “contact us directly to sort out”. And now to add insult to injury they have auto renewed my parents policy when they were told by them AND me in writing not to!!! At the end of my tether with them and STILL my parents are forced to live in a shell of a kitchen with no flooring!!!! UPDATE - after 1 week I have still not had even the courtesy of a reply yet alone had any progress on the work. My parents are still living in a shell of a kitchen with no idea if or when the work will be completed. I would call it shocking customer service however as customer service is non-existent this would be flattering them. DON’T BELIEVE THE HYPE! The majority of positive reviews relate to price and/or service when taking out a policy. JUST WAIT AND SEE WHAT HAPPENS IF YOU HAVE TO MAKE A CLAIM!!! See the message I have had to send to them to try and get my parents claim sorted. PS NOT HAD ANY RESPONSE! “ Back in July my parents gave permission to Churchills for me to discuss their ongoing claim with you should this be required. I am afraid to say that I now need to contact you to ask what is going on? This claim has been ongoing since June and has been handled appallingly! They have been left for weeks in a shell of a kitchen with basic utilities and promises of visits that don't happen. At the request of my parents I travelled to ####### last weekend to take a look at the progress as the floor was meant to be screeded on Friday 18th. This did not happen as when the contractor turned up he said he couldn't do the work as the flooring contained asbestos. Why hadn't this been picked up OR communicated by the surveyor??? This was after my parents, both in their late 70's and my father registered disabled had moved tables and chairs out of the kitchen area as they were asked to have the area clear ready to work. It is an absolute disgrace! The situation now is they are living in a shell of a kitchen not being able to cook or clean properly and they have a pile of rubbish including stacks of old flooring in the garden which the contractors have failed to take with them. I could further catalogue the incompetent and disgraceful way this 4 month claim has been mishandled however I will save this for Twitter and as many review sites I can post this debacle on to save any other would be customers being put through such a shoddy service. What I want from you is a full timetable of what is going to happen, and when IN WRITING and I want it adhered to. This needs to be sorted now as I feel that the contractors are definitely taking advantage of my parents easy going nature, one thing I didn't inherit from them. One final point. I find it ironic that the communication from both Churchills and the contractors has been woeful yet they are regularly being contacted to renew their policy. Seems to me that your customer service is great when taking money, not so good should you have a claim. I don't want them contacted again asking them to renew! Please sort this mess out!” PLEASE SAVE YOURSELF THE GRIEF AND GO ELSEWHERE! Reviewed on: 1st October 2020
Rob's avatar
Rob

Held to ransom

1
They're charging me almost £70 to cancel my policy. I have been with them years, loyally renewed, never had a discount, never made a claim. They have had hundreds from me and this is how you get treated when you're forced to cancel because of their rip off outrageous prices they think they can get away with from people who loyally renew. Disgusting. Their customer advisors couldn't care less. They just parrot the company line. Will never use again. Will let everyone know how they treat customers Reviewed on: 20th February 2019
Melanie 's avatar
Melanie

Helpful

4
I rang to ask exactly what the policy covered and they were super helpful and very friendly Reviewed on: 22nd September 2018
Lindsey Loughtman's avatar
Lindsey Loughtman

Really good service

5
Great service and low prices. The policy was really easy to set up Reviewed on: 6th September 2018
Smith's avatar
Smith

Good service

4
Has no problems, easy renewal, well explained. Reviewed on: 4th September 2018
Kay's avatar
Kay

Home Insurance

5
Switching to Churchill for my Home and Contents Insurance is the best move I have made.Excellent service and a very good product. Would recommend to anyone. Reviewed on: 20th September 2017
Arthur Smith's avatar
Arthur Smith

Home Insurance

5
Switching to Churchill for my Home and Contents Insurance is the best move Reviewed on: 20th September 2017
Arthur Smith's avatar
Arthur Smith

would recommend

4
No problems, would use them again Reviewed on: 8th September 2017
Clare Grant's avatar
Clare Grant

fantastic, quality customer service

5
every time I have needed to call up customer services I have been blown over by the service I have received. The staff have patience and are lovely, nothing is too much work. Reviewed on: 4th September 2017
Lindsey Bray's avatar
Lindsey Bray

Always easy

4
I have never had a problem with churchill. They were helpful and put me and my family up in a hotel when our kitchen roof fell through and our claim was dealt with efficiently Reviewed on: 2nd September 2017
Samantha squires's avatar
Samantha squires

Great customer service, competitive price

4
Churchill Insurance have been a great choice for me, very competitive price and when I called the customer service, I did not have to wait for a response. Would definitely recommend Reviewed on: 7th August 2017
Daniela Eigner's avatar
Daniela Eigner

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