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Churchill Insurance: Home insurance reviews

Name: Home insurance
Rating: 4.23 (157 reviews)

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4.05

Based on 157 reviews, last reviewed 14th Aug 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

19%

11%

Latest highest rating:

5

A very positive experience all round. Today I dealt with a delightful lady called Jayne who was so very patient helpful and knowledgeable. She explained everything very clearly in relation... Read more Reviewed on: 14th August 2025

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

Churchill have two home insurance products to choose from.

The Home Insurance option is a standard policy. Churchill’s Home Plus policy includes all the features of Home Insurance but with extras included, such as cover for accidental damage, home emergency cover and family legal protection.

Churchill home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Home insurance reviews (157)

fantastic, quality customer service

every time I have needed to call up customer services I have been blown over by the service I have received. The staff have patience and are lovely, nothing is too much work. Reviewed on: 4th September 2017

Always easy

I have never had a problem with churchill. They were helpful and put me and my family up in a hotel when our kitchen roof fell through and our claim was dealt with efficiently Reviewed on: 2nd September 2017

Great customer service, competitive price

Churchill Insurance have been a great choice for me, very competitive price and when I called the customer service, I did not have to wait for a response. Would definitely recommend Reviewed on: 7th August 2017

Okay, but a price hike.

They are okay, but I've never claimed. They put my price up every year, no loyalty is taken into consideration. Time for a change. Reviewed on: 7th August 2017

Efficient and easy to deal with

In late 2016 I changed my home insurance company and after quite a bit of research chose Churchill.I found their staff pleasant, helpful,efficient,easy to deal with and their insurance which covers a lot seems to be good value for money. Reviewed on: 27th July 2017

Very Professional

Staff here are very on-the-ball and aware of each individual customer's needs. I found it easy to explain what cover I needed and the whole experience was very pleasant and I received exactly what I wanted. Reviewed on: 17th July 2017

So supportive and easy to use

We had a disaster a pipe broke and water seeped up through the wooden floor, I rang to ask for advice , such an easy system, straight away I was assured in clear terms how the claim would go and what I was covered for all I had to do Was send a video to the company of the leaking pipe and within hours I had received confirmation that all would be paid for. We had a worry that you could no longer get the flooring to replace and they sourced similar for us. A stressful situation made so simple by amazing support Reviewed on: 15th July 2017

Good price!

Was looking for the contest insurance and Churcill came out to be the best deal for the money! Reviewed on: 31st May 2017

Continuing Good value

As always I was disappointed with quite a steep rise in premium at renewal time, but I phoned and discussed it with them and got the premium down to roughly what it had been the previous year... which is good value from a leading firm Reviewed on: 9th October 2016

Great Service Great Price

my old insurance company quoted me double the price for my home insurance due to my house being in a flood risk area - I live 10 mins away from the river, great customer service! Reviewed on: 9th October 2016

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