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Close Brothers: Car Finance reviews

Name: Car Finance
Rating: 2.05 (64 reviews)

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1.81

Based on 64 reviews, last reviewed 17th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

22%

2 star

71%

Latest highest rating:

5

Always been fairly priced with good support for all... Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Latest lowest rating:

1

Avoid Close Brothers Finance! Avoid Close Brothers Finance! FCA investigation underway into their unfair practices! Close Brothers deliberately delay customer complaints and evad... Read more Reviewed on: 17th February 2025

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About this product

Close Brothers offer car finance for both new and used cars, vans and motorbikes across the UK. If you've taken out a car finance policy, you too can leave a Close Brothers car finance review below.

Close Brothers Car Finance reviews (64)

Review of the Close Brothers, Car Finance:

Car insurance

I felt as though they penalised me because of my financial circumstances, I needed to insure my car urgently, the best they could offer me was £206.00 p/m and £1000 excess! Which is ridiculous. I hoped and prayed I would not have to make a claim! I did have to, I was informed that I would have pay the excess, they would arrange for the car to be repaired but they would hold onto the car until it was paid! It was a lot cheaper to get the work done myself! Reviewed on: 10th September 2023

No issues, smooth running

I had the chance to experience close brothers car finance over the past 7 months and had no issues. Customer service spot on also getting information over the phone was efficient on their side. Would I use them again probably not due to the circumstances I was in at the time and needed a new car for job. Reviewed on: 2nd February 2023

DO NOT USE THIS COMPANY !!!

Honestly the biggest shambles of a company ever experienced !| Made a formal complaint regarding the car we had taken finance out on as it had broken down / engine was in smoking and multiple other things over four times in the first six weeks of owning the car. Michele Taylor from Close brothers "head of complaints" apparently !!!! Was honestly the most unhelpful person I have ever met, SEVEN MONTHS later I am still chasing her. She avoids phone calls, no response to emails, when you do get hold of her she makes ridiculous excuses non of which solve the fact that I am paying for a car I cannot use !! STILL we have no solution. I wouldn't touch this finance company with a barge pole !!!!!!! Still waiting for a call back eight months later. DIO NOT USE THIS COMPANY !!! Reviewed on: 11th January 2023

Just stay away

If you see your finances is arranged by closed brothers, take a step back and save your time. Creeds people ever. They will soon learn their lessons. Reviewed on: 7th January 2023

Very bad beware

DO NOT EVEN THINK To go finance with… DO NOT EVEN THINK To go finance with them . My case still on since 20th September 2022 The bike I bought brand new under the finance .finally they found out it’s a problem of point of sale after two months .even as they know and told me that they liable For give me fully refund ,but now still telling me the stories and and keep taking direct debit since then . Really bad company .i will go to ombudsmen as well ,also they conform ,they should not do what they doing to me right now . PLEASE PLEASE DO NOT TRUST THIS COMPANY . i will review every where I can Reviewed on: 19th December 2022

Avoid!!!

AVOID!!!AVOID!!!AVOID AVOID!!!AVOID!!!AVOID Worst company EVER Be careful with his terms and conditions/ cancel policy ,before to get insurance with this company.They charge me almost £200 after canceling my policy because my car was sell for a scrap For another car I use CUVA there is no outstanding balance if you cancel your policy Be aware Reviewed on: 8th November 2022

Number Plate Change

Charging £25 administration fee to amend the registration number on the agreement is nothing short of a rip off. Reviewed on: 8th November 2022

Missed payments

Sorry reading reviews about pandemic an them not giving a break in payments sorry but dont use car dont use what u cant afford. Iv had good experience with close brothers at end of day if someone owed u money would u excuse payments cos of pandemic no u wouldn't. Iv missed payments myself through financial difficulties not saying it dont happen but iv paid the 30 pound an believe me am not rich so 30 pound alot but rather pay 30 then drive without insurance. Or dont drive at all. U have credit agreement to read before u sign did rent/mortgage/gas/leccy/food stop cos of pandemic no so dont take a bill on Reviewed on: 7th November 2022

Scams to deny my right to cancel within 14 days - Avoid - Avoid

Having tried to finance my car Insurance, Close Brothers gave me a scheduled payment dates but having read the small print they tried to stick over £200 extra charges. They deny my right by law to cancel within 14 days by using Loop-Holes and Technicalities. I would rather than using Close Brothers. Avoid --Avoid unless you like to get ripped off. Reviewed on: 14th October 2022

Good customer service

Had an issue purchasing online. Rang the company and was assisted by a pleasant representative who solved my issue. Reviewed on: 10th October 2022

Bad experience

So i had my car finance with them i called them so many times to fix my online loghin not a chance they dont know what they doing i have to tell them anyway, the last bombshell was that i have to apply for a new log book online and i have to pay Reviewed on: 30th September 2022

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