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Close Brothers: Car Finance reviews

Name: Car Finance
Rating: 2 (67 reviews)

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1.63

Based on 67 reviews, last reviewed 11th Aug 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

21%

2 star

74%

Latest highest rating:

5

Always been fairly priced with good support for all... Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Latest lowest rating:

1

A disgrace for customers A disgrace for the country, a disgrace for common people, a disgrace for customers. Had a white BMW 530 D through them that started having issues , fo... Read more Reviewed on: 11th August 2025

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About this product

Close Brothers offer car finance for both new and used cars, vans and motorbikes across the UK. If you've taken out a car finance policy, you too can leave a Close Brothers car finance review below.

Close Brothers Car Finance reviews (67)

Review of the Close Brothers, Car Finance:

Avoid like the plague

I've been waiting over 3 months for Close Bros to approve a repair on my vehicle. Their call system is atrocious, I've typically been waiting to speak to a call handler for between 1 to 3.5hrs. When they do answer and aren't able to transfer my call, I request a callback for a claims handler or manager but they don't have the decency to return my call. If you can get finance with another company, please do. You'll save yourself time, stress and hassle. Horrendous customer service Reviewed on: 18th January 2024

insurance finance for a learner driver

I utilised this company to finance my foster child's car insurance when he was learning to drive - The finance was fair and competitive for what was available on the market - The customer service team were efficient and helpful when contacted - I would utilise this service again. Reviewed on: 10th August 2021

Avoid at all costs!

AVOID AT ALL COSTS ! If you require car finance do yourself a big favour and avoid using this company,No customer support,No repays to emails or telephone calls. my Wife is now left with a car that was faulty from day one and they will do nothing to help even though we are in first 30 days of ownership. all they are concerned about is making sure we pay them, they are worse than useless. I would have given a 0 star rating if it was available. Please AVOID at all costs Reviewed on: 14th July 2021

No problems at all

Bought two cars without any problems Reviewed on: 23rd June 2021

Good

Dealing with this company for two years and no issues at all. Reviewed on: 23rd June 2021

Customer service

Customer service is embarrassing to say the least. Reviewed on: 21st May 2021

Reporting false Information

This company keeps reporting missed payments destroying my credit file they have apologised 3 times and fixed it 3 times this is now the 4th time they have made the same mistake I want answers!!! Reviewed on: 12th May 2021

Disgusting company with rude unhelpful staff

Beware of using this company. My brother was a victim of fraud and acted as a witness so a prosecution could be brought against the car dealer who committed the fraud. Close Brothers thanks to my brother is to hold the debt on his credit report and to be completely unhelpful when trying to resolve the issue. Now having to employ a solicitor to get them to speak to us. I'm being over generous with 1 star!!! Reviewed on: 7th April 2021

Wha a joke company

Company cancels ya insurance without telling you and then charge u 400 quid for cancelling. All because made smallest mistake on the fone. Because I claimed I had my car for over 1year. And only had for 10 n half months. I had to pay 400quid cancellation fee. Apsoulte joke company and if see any these brothers they be getting smacked up :) Reviewed on: 3rd March 2021

Just shocking

After failing to do their jobs at all during lockdown they are now seeking to tmreturn things to normal when my situation has not changed. It got worse. I was made redundant unfairly and so now have a very reduced income which doesn't cover my basic needs to survive let alone pay for this. Completely useless company who don't care at all about their customers during a pandemic. They don't seem to realise it is still going on and affecting people... Stop harassing me, you will not get any extras from me. Reviewed on: 13th October 2020

Untrustworthy dishonest

This is my review of close brothers motor finance DO NOT USE THEM DO NOT TRUST THEM INFACT STAY WELL AWAY FROM THEM My overall experience of close brothers has been the worst 13 months of my life They have been dishonest ,deceitful in business practices, corrupt in how they police there own staff and have been threatening me with financial implications if I won’t play ball They use Bullying tactics to gain the outcome they want They had an effect on me with all of your threatening behaviour etc etc in the end I had a STROKE Finance is not worth screwing up your whole life for so be warned this company is not worth it I know as my life as I knew it has now completely changed Not for the better Reviewed on: 29th August 2020

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