Smart Money People Logo
Go to business site
Share this page
Link copied

The Co-operative Bank: Business Account reviews

View other The Co-operative Bank products
1.27
Based on 84 reviews, last reviewed 5th Sep 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
4%
See only 4 star reviews
2%
See only 3 star reviews
2%
See only 2 star reviews
5%
See only 1 star reviews
87%

Latest highest rating:

5

club and charity account they dont take off big amounts fir charges etc, they support local causes and groups, they are extremley helpful and friendly in branch and online ev... Read more Reviewed on: 31st January 2023
Joanne Fearn's avatar
Joanne Fearn

Latest lowest rating:

1

You will require counselling- best of Luck To open a online business account with co op bank you have to go through the website and an app called HIB you will be asked over 10 security question... Read more Reviewed on: 5th September 2025
J J's avatar
J J
Read all reviews See your review

About this product

The Co-operative Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at The Co-operative Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of The Co-operative Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

The Co-operative Bank Business Account reviews (84)

Review of the The Co-operative Bank, Business Account:

Horrific online business banking

1
MINUS INFINITY STARS. The finacle site is by far the worst customer-facing application I've ever used. It is completely illogical in its flow. It is impossible for me to cancel a standing order as according to the site, I don't have any. Yet it's being paid every month, despite the recipient asking me to cancel it. It logs me out randomly, telling me I've used the back button or I've been inactive - I've done neither - I am looking to find what I want from this hellish maze of a site. CoOp should be *ashamed* to have their name associated with this dumpster fire. I would never recommend a CoOp online product as a result. Reviewed on: 8th September 2021
James Jennett's avatar
James Jennett

No problems

3
Polite and helpful staff. No issues. Reviewed on: 16th March 2019
Jayne's avatar
Jayne

Professional and friendly

5
I have banked with the Co-op since 2001 and even though I am frequently offered cash incentives by other banks to transfer I would not do so. When I need to call them, the staff are always helpful and friendly with a great knowledge of their products. Reviewed on: 9th February 2019
David Scooby Jones's avatar
David Scooby Jones

Awful customer service and more expensive than other banks.

3
We have got another bank after some bad experiences - firstly we never had an introductory rate, we got charged for pretty much everything (more than other banks charge) and when I tried to get a new PIN number I had about 100 questions as I couldn't remember my log in and ended up in tears as the lady was so patronising to me. We also had a bad experience with coop insurance a few years ago. I like the shop but not any other of their products! Reviewed on: 6th May 2017
Lucy Rigley's avatar
Lucy Rigley

Do you have a different The Co-operative Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Want to see more from The Co-operative Bank?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill