Write a review

Go to business site

The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.06 (412 reviews)

View other The Co-operative Bank products

4.06

Based on 412 reviews, last reviewed 23rd Jan 2026

1000% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

5

Always available locally or phone Always available locally or phone Reviewed on: 23rd January 2026

Latest lowest rating:

1

Won’t let you buy crypto. Won’t let you buy crypto. I do not feel that it is their place to tell me what I can or cannot do with MY monry Reviewed on: 23rd January 2026

Read all reviews See your review

About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

The Co-operative Bank Current account reviews (412)

Review of the The Co-operative Bank, Current account:

I'm autistic and dyslexic

I'm autistic and dyslexic and still… I'm autistic and dyslexic and still work full-time and been with coop many years. My tenancy was up 2 weeks ago and the council found me a flat to move into so I spent all my money moving and that includes all my overdraft so I have no money until I'm paid in a week .I called the coop bank to tell them I've 1 pound in electric left and no food in until I'm paid Friday can I have 50 pounds to get electric and abit of food until Friday! They said no and said that I should go to a food bank and they may get me some electric somehow but they weren't sure.i put the phone down ! I'm sitting here hungry and 1.25 left In my emergency electric .coop bank I hate you and how you treat disabled people in a time of need .50 pounds for electric and food until I'm paid but you prefer me to die Reviewed on: 27th August 2024

Miss

excellent basic bank account, does everything you need it to do Reviewed on: 10th February 2018

No problems!

I've been a customer of many banks in the UK and abroad and Co-op Bank has been the easiest to deal with. Reviewed on: 9th February 2018

Ethical banking

Easy to set up and great ethics when the banking industry in general is shocking. Reviewed on: 9th February 2018

Excellent customer service

I always receive excellent customer service in branch and on the phone. Reviewed on: 9th February 2018

basic bank account

no touch and pay on my current card Reviewed on: 8th February 2018

fairly good phone customer service

good when you need to contact by phone but online banking never in real time and site constantly under repair Reviewed on: 7th February 2018

good customer service

I switched to the co-op after bad customer experience at my previous bank. Co-op customer service is very good, you get a native English speaker not someone in a call centre thousands of miles away, and they genuinely try to solve your problems rather than parroting a script. Reviewed on: 7th February 2018

brillliant app, great online access

just love the access and simplicity of this account - I can move money on the go, check my balance, it's perfect Reviewed on: 6th February 2018

Simples

Simple no frills account that is simple with an easy to use online banking system. Reviewed on: 31st January 2018

I LIKE THIS BANK

Good customer service never had any problems (yet) Reviewed on: 29th January 2018

Do you have a different The Co-operative Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Black Current Account
from RBS 3.12 from 19 reviews
FlexPlus
from Nationwide 3.95 from 336 reviews
Black Account
from NatWest 4.22 from 231 reviews

Want to see more from The Co-operative Bank?

Professional and Career Development Fund
from The Co-operative Bank 4.75 from 3 reviews
Cash Passport
from The Co-operative Bank 4.33 from 3 reviews
Student Current Account
from The Co-operative Bank 4.13 from 8 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub