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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.13 (398 reviews)

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4.11

Based on 397 reviews, last reviewed 13th Jun 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

4

Very good staff Very good staff who know their product and answer the phone quickly Reviewed on: 13th June 2025

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025

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About this product

The Co-operative Bank Current Account reviews (398)

Review of the The Co-operative Bank, Current Account:

Easy to use, ethical

Happy with the Co-op; been using them for a few years. Reviewed on: 8th February 2020

Ethical and efficient bank

I moved my current account to the Cooperative Bank as it scored highly as an ethical bank. I have been very happy with the service. The ap is easy to use, staff are efficient and helpful. I pay a monthly fee for my current account and am very happy with the additional benefits particularly the annual holiday insurance and access to airport lounges. Reviewed on: 9th March 2023

Ethical Banking

The Co-operative bank puts ethical banking at the centre of its customer offering. Reviewed on: 9th March 2023

Excellent

Good service, and my money is being used ethically. Reviewed on: 22nd February 2023

most helpful when I had financial problems

first class bank, really helpful & also very ethical Reviewed on: 22nd February 2023

15 Years with Cooperative Bank: A Mixed but Ethical Banking Experience

I have been a customer of Cooperative Bank for over 15 years and have been generally satisfied with my current account. The bank's commitment to ethical and sustainable practices aligns with my values, and I appreciate that my money is being used to support positive social and environmental initiatives. The online banking platform is user-friendly and convenient, and I have had no issues with accessing my account or conducting transactions. However, I have found that customer service can be hit or miss, with some representatives being more helpful than others. Additionally, the bank's fees and interest rates are not always the most competitive on the market. Overall, I value my relationship with Cooperative Bank and the impact my banking decisions can have on the world, but I do keep an eye out for better offers from time to time. Reviewed on: 19th February 2023

Excellent bank

Coop bank is great, they offer good savings rates, update quickly and customer service is very helpful. However, their online banking and app is a little outdated and there are not as many branches around as other high street banks but otherwise they are very good and feel like a more friendly bank than others. Reviewed on: 8th February 2023

Most ethical on the high street

Staff at the branch are brilliant. Phone lines are horrible, but that's the same with them all Reviewed on: 7th February 2023

Great value account

The Everyday Extra account offers great value extras Reviewed on: 6th February 2023

Great bank

A great bank account for anyone Reviewed on: 2nd February 2023

Green and easy

Co-op Bank has ethical policies including no fossil fuel investments. We don't have branches of any bank in our little town but we are able to do anything we need at the Post Office or online. Reviewed on: 2nd February 2023

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