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The Co-operative Bank: Smart Saver reviews

Name: Smart Saver
Rating: 3.83 (12 reviews)

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3.38

Based on 12 reviews, last reviewed 26th May 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

17%

Latest highest rating:

5

Smart Saver is Smart and simple. Smart Saver is Smart and simple. Easy to use, easy to save. Reviewed on: 18th June 2024

Latest lowest rating:

1

Overall poor service and possibly much worse The online app was very poor. I was unable to access my account. It was difficult to contact the co-op by phone. I wrote letters to close my account a... Read more Reviewed on: 26th May 2025

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About this product

The Co-operative Bank savings reviews can help you to find out more about life at The Co-operative Bank. How easy is it to contact The Co-operative Bank? And how friendly are they? Our The Co-operative Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

The Co-operative Bank Smart Saver reviews (12)

Review of the The Co-operative Bank, Smart Saver:

Smart Saver is Smart and simple.

Smart Saver is Smart and simple. Easy to use, easy to save. Reviewed on: 18th June 2024

Overall poor service and possibly much worse

The online app was very poor. I was unable to access my account. It was difficult to contact the co-op by phone. I wrote letters to close my account and it took several letters of complaint before my funds were returned to me. Letters and dates on correspondence seemed to suggest either they were unprofessional or worse still, not willing to pay me my money. I have now after several weeks received a cheque from them. I would NOT recommend. Reviewed on: 26th May 2025

Really impressed with co-op banking

Really impressed with co-op banking. The app is easy to use and my linked saver account is incredibly easy to manage. The best thing for me has been their customer service. Really pleasant staff on the phones, genuinely haven't had any cause for complaint. Reviewed on: 17th June 2024

Fantastic products for easy use for everyone

Fantastic products for easy use for everyone Reviewed on: 17th March 2024

Simple Savings Account

Easy to use savings account and simple to set up from your online banking. Simple to transfer money from your main account and put a little money away. Recommended. Reviewed on: 3rd August 2023

move your money from here!

Interest rates on ALL Coop Bank accounts are abysmal compared to competition. Nice to be ethical and support communities. But doubt the reduction in rates paid reflect the amount paid to communities etc. Was much better 10 +years ago. Moved savings out of coop as got more than double interest elsewhere with the equivalent instant access. Customer help line good but takes for ever to get through. We're 24/7 now office hours? Everything from the Cooperative Bank gone back. Sad to see. Now obviously like many other banks and peofit to pay shareholders comes first. Reviewed on: 16th March 2023

Ethical bank

I’ve banked with the co-op for many years and always found their representatives pleasant and helpful and their services efficient. Helps me sleep at night that they have a decent ethical policy. Reviewed on: 1st February 2022

Fantastic! Do good why banking. X

I've had this account for a while now and love how easy it is to use. I have a current account with them too and do lots of online banking. It's easy to transfer money between accounts and it feels good to know it's ethical banking too. Don't be put off by reports about this bank, Customer Service is fantastic and I've always found the staff to be really helpful at the branch or on the phone. Keep up the good work Coop! X Reviewed on: 3rd November 2017

Great great great

Love this company. They are very good and using they money for responsible investment which I think is great. And CustmrSrv was spot on Reviewed on: 24th April 2017

Seems to be closing many branches

Have had a account with Britannia for years but since the Co_op took over all the local branches are closing and it's getting more difficult to visit a branch. Not just in the area I live - other towns I have visited I have noticed have lost their branches. Very tempted to move my money elsewhere. Reviewed on: 24th December 2015

A long process!

I am a student, and I had got given a Britannia Savings Account Book when I was 16 years old, 4 years ago. When Britannia merged with Co-Op it was still simple enough to get money out of my Savings Account, until recently they have been trying to phase out the Britannia Saving Account books, as they are outdated. It was not a simple switch unfortunately, I had to have a meeting regarding changing to a card, but it was unclear what was the most similar to the one I currently had. I chose the Smart Saver card, which has been ok so far. However, my pin was lost in the post and it took over a month to be sent another one- BAD CUSTOMER SERVICE! Reviewed on: 3rd November 2015

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