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Darlington Building Society: Savings reviews

Name: Savings
Rating: 4.91 (12318 reviews)

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4.91

Based on 12,318 reviews, last reviewed 1st Feb 2026

51% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My experience When I visited the building society to open my savings account. The assistant was helpful and thorough when advising me on the product. I also receive... Read more Reviewed on: 1st February 2026

Latest lowest rating:

2

In branch service review Products department have got it all wrong - reducing rate on popular accounts like special occasion saver/regular saver will lose customers to rivals ... Read more Reviewed on: 11th July 2025

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About this product

Darlington Building Society savings reviews can help you to find out more about life at Darlington Building Society. How easy is it to contact Darlington Building Society? And how friendly are they? Our Darlington Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Darlington Building Society Savings reviews (12318)

Review of the Darlington Building Society, Savings:

Poor customer service

Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account was opened? Why do you need a copy of the statement where the money is going to???? If I make a bank transfer the details are automatically checked. Really poor service over all. One person tells you to do one thing, then another tells you something else. Not happy. Reviewed on: 4th May 2025

Easy to open account online, and service it as requi...

Easy to open account online, and service it as required. Reviewed on: 30th January 2026

Another satisfied customer .

The staff in my local branch are always helpful and answer any questions I have regarding my finances. I never have to wait long for a face to face appointment. I have been a customer for a very long time and actually had my first mortgage the the DBS many years ago. Reviewed on: 30th January 2026

All good for opening and operation.

All good for opening and operation. Staff very helpful. Reviewed on: 30th January 2026

very competitive in...

Recently opened a regular saver, very competitive interest rate and great customer service, very efficient Reviewed on: 30th January 2026

it was easy and quick to open a saving account

it was easy and quick to open a saving account Reviewed on: 30th January 2026

opened new accounts

A friendly and professional service which convinced me to open both additional isa and savings accounts Reviewed on: 30th January 2026

been with them over 45 years.

been with them over 45 years. had our mortgage with them. been saving with them, and always found them to be good and helpful. have no intention of ever leaving them. like the way they support charities, etc. Reviewed on: 30th January 2026

Popped in to ask about an ISA and came out with more...

Popped in to ask about an ISA and came out with more knowledge and a better plan than I had hoped. Such a nice and knowledgeable young man Reviewed on: 30th January 2026

Problem sorted at once

I had a problem. Their phone support sorted it out at once. Reviewed on: 30th January 2026

every time...there is a queue

I like you new shop on high street ,but every time I go in there is I long wait to be seen is it possible to put another agent in so the waiting time is less Reviewed on: 30th January 2026

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