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Darlington Building Society: Savings reviews

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4.90
Based on 12,464 reviews, last reviewed 9th May 2026
61% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Helpful and friendly Efficient, friendly and gave helpful advice for future transactions. Reviewed on: 9th May 2026
Debbie C's avatar
Debbie C

Latest lowest rating:

2

Inconvenient and inaccessible at customer cost! After an initial positive experience with DBS, I am shocked that since Jan 2026 they no longer have card machines in their buildings!? This makes it i... Read more Reviewed on: 17th April 2026
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PF
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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12464)

In branch service review

5
Physical branches are as important as online. Reviewed on: 21st March 2025

In branch service review

5
The experience was of a good standard and professional. Reviewed on: 21st March 2025

In branch service review

5
Very pleasant, helpful and everything explained well. Reviewed on: 20th March 2025

In branch service review

5
Good service, very helpful and friendly staff. Reviewed on: 20th March 2025

In branch service review

5
A family building society. You could always improve the interest rate. Reviewed on: 20th March 2025

In branch service review

5
Emily was very helpful in getting the right accounts for us. Both me and my grandson. Reviewed on: 20th March 2025

In branch service review

5
Friendly and informative staff who explain product clearly. Easy transfers. Reviewed on: 20th March 2025

All the help I needed with an ISA

5
I contacted the Society using the local phone number on the website, and spoke to Simon McCabe about an ISA. He was very helpful and talked me through the whole process of applying for an ISA online, and transferring funds from a previous ISA. Although it took a little while, he was very patient and polite, and guided me through the whole processes. Nothing was too much trouble, and he was able to advise me to move the funds from the previous ISA, which had a lower interest rate, in order to take advantage of the better interest rate in the new ISA. He also helped me to set up an online account so that I can easily keep track of the money I've invested with DBS. He was knowledgeable and very helpful. Top marks! Reviewed on: 20th March 2025
Heather B's avatar
Heather B

In branch service review

5
Very friendly staff/welcoming. Although sad to see the savings books are no longer used for ISAs. Reviewed on: 19th March 2025

In branch service review

5
Friendly, professional and real nice environment. Would prefer an app for online as I don't like financial websites. Reviewed on: 19th March 2025

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