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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (970 reviews)

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4.77

Based on 970 reviews, last reviewed 3rd Sep 2026

38% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Review Darlington Building Society: Mortgages now

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Darlington Building Society Mortgages reviews (970)

Smooth and hassle free process

A very smooth and hassle free process to set up a new mortgage. Information was easy to find online and discussions with customer advisor was straightforward. Reviewed on: 8th April 2025

Very excellent service and trustworthy.

Excellent friendly service always pleasant and polite and willing to go to the extra mile to help you Reviewed on: 8th April 2025

Always been low interests rates, for my mortgages, a...

Always been low interests rates, for my mortgages, and the telephone service, is exceptional, they answer quickly and you get to chat to the specific person very quickly. Reviewed on: 8th April 2025

Couldn't have asked for a better experience.

Couldn't have asked for a better experience. Prompt responses to questions and prompt with payment to allow me keys to my house in the morning on my day of completion Reviewed on: 8th April 2025

Always very friendly and helpful

Always very friendly and helpful Reviewed on: 8th April 2025

Very friendly and upfront about any charges so easy...

Very friendly and upfront about any charges so easy to work with Reviewed on: 8th April 2025

Helpful and knowledgeable staff.

Helpful and knowledgeable staff. I had a niche query. The person who answered didn't know the answer but passed it on and I received a full and helpful response the same day. Reviewed on: 8th April 2025

Brilliant start to finish no complaints at all , cus...

Brilliant start to finish no complaints at all , customer service was second to none brilliant rates very competitive, easy to use account . Would definitely recommend to friends and family . Reviewed on: 8th April 2025

Great customer care

Very helpful when enquiring about paying extra payments to reduce the term. Rang me back when they said they wood. Reviewed on: 8th April 2025

Very Friendly

Have used DBS for many years and have always found them to be friendly and helpful. Nothing ever seems to be a problem and the staff go out of their way to ensure that I always receive a very high standard of customer service. Reviewed on: 8th April 2025

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