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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (970 reviews)

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4.77

Based on 970 reviews, last reviewed 3rd Sep 2026

38% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (970)

Coming home

After living abroad for many years many other lenders were not helpful,Darlington BS went the extra mile for us Reviewed on: 27th March 2025

DBS a brilliant organisation full stop

Two and a half years of trying to sell my current house in the worst property market I have ever known (three sale fell through) and Darlington Building Society were there for me whenever I needed advice or support. Their customer service is exceptional Reviewed on: 27th March 2025

I am a happy customer with Darlington society with b...

I am a happy customer with Darlington society with best possible interest rates and great customer service ! Reviewed on: 27th March 2025

I’m still new to this lender will update going firward

I’m still new to this lender will update going firward Reviewed on: 25th March 2025

I needed Darlington Building Society's help at a ver...

I needed Darlington Building Society's help at a very sensitive time. I was going through a divorce which is incredibly stressful and navigating the mortgage process during such a difficult time can feel very overwhelming. My mortgage advisor, Ann, went above and beyond in every way possible. She was not only highly professional, but also showed empathy and understanding. Many mortgage providers say that they consider your circumstances on a case-by-case basis, but Ann truly did. She took the time to treat me as an individual and to take the time to understand my unique circumstances and offered guidance tailor specifically to my needs. She made herself available to me with a big time change (did I mention I live abroad - an extra complication) and with further complications (salary in a different currency, losing the salary and support of my spouse). She consistently followed up and helped keep everything on track. She did a wonderful job of explaining what the next steps were, this was very helpful at a time when the next steps felt so uncertain. If you're looking for someone who not only knows their stuff but also treats you with respect and kindness, Ann is the mortgage advisor you need. She made a daunting process feel smooth and manageable, and I am beyond grateful for her support during this difficult chapter in my life. Reviewed on: 24th March 2025

Dealing with Darlintgton is a much more personal exp...

Dealing with Darlintgton is a much more personal experience than others. We have been with them for nearly 8 years and have found all the staff friendly, helpful and more importantly available to answer questions and assist without massive queues. Reviewed on: 24th March 2025

A huge thank you.

Throughout a grueling two year and four month selling and buying process (due to the current extremely difficult housing market) Paula M has provided exemplary customer service. Five gold stars? No, five platinum stars! Not quite there yet but fingers crossed for an exchange of contracts on 7th April. A huge thank you to a superb Building Society Reviewed on: 21st March 2025

Change of Mortgage

Change of Mortgage - After finding a new home and choosing to continue with Darlington as a provider, we approached the inhouse Mortgage advisors. They couldn't have been more helpful and supportive. Guided us through the process, gave honest feedback and advice, making the process stress free Reviewed on: 14th March 2025

Mortgage

Hassle free process completing a mortgage with Darlington Building Society, all questions answered quickly and any concerns addressed promptly. Reviewed on: 14th March 2025

In branch service review

Easy contact, kept promises and accurate work. Reviewed on: 12th March 2025

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