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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
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1%
See only 1 star reviews
2%

Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
Fern's avatar
Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (942)

Cheryl has been very thorough with my application, e...

5
Cheryl has been very thorough with my application, explaining every stage to ensure i understand the process. she is very patient and clearly very knowledgeable re mortgage terms etc Reviewed on: 15th November 2024
Bev 's avatar
Bev

mortgage up for renewal soon and I needed some info..

5
My mortgage is up for renewal soon and I needed some information. The phone call I made cleared up all my queries and worries and was explained in a way that I clearly understood my to proceed in the future. Reviewed on: 14th November 2024
Derek P's avatar
Derek P

In branch service review

4
Overall great service. Only improvement would be additional/better rate for mortgage holders with a very low LTV mortgage. Reviewed on: 11th November 2024

Outstanding Customer Service

5
Paula has been fantastic throughout; patiently explaining everything to us, keeping us informed, and responding immediately to our questions. My husband and I have both been amazed by this superb customer service and often mention it to friends. We would definitely recommend DBS. Thank you. Reviewed on: 11th November 2024
Pam K's avatar
Pam K

Friendly and experience

5
Friendly and helpful full of knowledge and experience Reviewed on: 9th November 2024
patrick li's avatar
patrick li

Mortgage Term Extension.

5
Darlington BS was able to extend our mortgage term for a further two years following our request to do so. This transaction was handled with speed, professionalism and empathy. Many thanks. Reviewed on: 8th November 2024
Keith Simpson's avatar
Keith Simpson

In branch service review

5
I was apprehensive of the request to extend my mortgage, however it was made very easy as the staff understood my concerns and dealt with me with courtesy and a great deal of understanding. Reviewed on: 4th November 2024

Wonderful service

5
I have received excellent service during my application to port my mortgage to the property which I am buying. I felt that I was advised very professionally with Paula really listening to my needs. Reviewed on: 23rd October 2024
Shelagh D's avatar
Shelagh D

Ann was very personable and professional.

5
Ann was very personable and professional. She was a pleasure to speak with and helped the whole process run smoothly. Thank you Reviewed on: 15th October 2024
Becky e's avatar
Becky e

In branch service review

5
Fantastic staff, welcoming and excellent value. Reviewed on: 14th October 2024

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