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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.82
Based on 957 reviews, last reviewed 26th Apr 2026
136% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026
B j's avatar
B j

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (957)

Mandy was extremely helpful and lovely to speak with.

5
Mandy was extremely helpful and lovely to speak with. Couldn't have done more for me. It was really great customer service. Reviewed on: 4th January 2025
Laura W's avatar
Laura W

Susann was very helpful and a very pleasant person t...

5
Susann was very helpful and a very pleasant person to talk to she was very helpful Reviewed on: 9th December 2024
David P's avatar
David P

Keep 60k as for 95LTV is not good for tier 2 visa ho...

1
Keep 60k as for 95LTV is not good for tier 2 visa holders. Reviewed on: 29th November 2024
Mathess J's avatar
Mathess J

In branch service review

5
Always a positive experience whether online or speaking to advisors at the branch. Very helpful and considerate staff with the time to help you as best they can. Reviewed on: 26th November 2024

Many companies trip over the basics, many people tri...

5
Many companies trip over the basics, many people trip up but Darlington are always at the end of the telephone Reviewed on: 26th November 2024
Hilary C's avatar
Hilary C

Cheryl has been very thorough with my application, e...

5
Cheryl has been very thorough with my application, explaining every stage to ensure i understand the process. she is very patient and clearly very knowledgeable re mortgage terms etc Reviewed on: 15th November 2024
Bev 's avatar
Bev

mortgage up for renewal soon and I needed some info..

5
My mortgage is up for renewal soon and I needed some information. The phone call I made cleared up all my queries and worries and was explained in a way that I clearly understood my to proceed in the future. Reviewed on: 14th November 2024
Derek P's avatar
Derek P

In branch service review

4
Overall great service. Only improvement would be additional/better rate for mortgage holders with a very low LTV mortgage. Reviewed on: 11th November 2024

Outstanding Customer Service

5
Paula has been fantastic throughout; patiently explaining everything to us, keeping us informed, and responding immediately to our questions. My husband and I have both been amazed by this superb customer service and often mention it to friends. We would definitely recommend DBS. Thank you. Reviewed on: 11th November 2024
Pam K's avatar
Pam K

Friendly and experience

5
Friendly and helpful full of knowledge and experience Reviewed on: 9th November 2024
patrick li's avatar
patrick li

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