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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (970 reviews)

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4.77

Based on 970 reviews, last reviewed 3rd Sep 2026

38% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (970)

Easy to use with great communication

Easy to use with great communication Reviewed on: 7th April 2025

Specialist mortgage provider

We needed a tricky mortgage, lots of specific things that we had to tick which many mainstream high street lenders couldn't provide for us. Our broker got us a fantastic mortgage with darlington, we are so pleased. I really hope that we can keep this mortgage to full term as they have such lovely people in the office whenever we need some advice. Reviewed on: 7th April 2025

Base rate too high and I used to borrow double for h...

Base rate too high and I used to borrow double for half Reviewed on: 7th April 2025

Best building society and bank ever.

Best building society and bank ever. They are responsive and helpful, plus good on the financial side. Reviewed on: 7th April 2025

Phone contact

I last made contact about 12 months ago the person I spoke with was helpful and sorted out my query. Reviewed on: 7th April 2025

They were very supportive, and put my mind at ease

Great experience, they really helped me when I needed to rent out my home and put me onto a consent to let mortgage. They were very supportive, and put my mind at ease. Reviewed on: 3rd April 2025

Phone calls answered promptly and curteously - usual...

Phone calls answered promptly and curteously - usually answered within a minute. Helpful, friendly and knowledgable..a pleasure doing business with them Reviewed on: 31st March 2025

I had a non -standard mortgage application an I earn...

I had a non -standard mortgage application an I earn income abroad. Darlington came up with a solution Reviewed on: 28th March 2025

Finding a new fixed rate mortgage was easy.

When our fixed repayment mortgage came to an end, I found it easy to move forward onto a new fixed rate term. The advice available from the society was excellent and after consideration was able to decide which option was best for me. I have been pleased with this decision and very happy with the result. Reviewed on: 28th March 2025

Well done Darlington Building Society.

We joined Darlington Building Society in 2018 on the recommendation of a financial advisor here in Chesterfield, and we moved to Chesterfield in 2015 from our grass roots of Hartlepool. It is so nice for us to hear the Northern accent of Ann Walpole and all the other staff at Darlington Building Society. We not only have a mortgage but also 2 loans at very competitive rates, we have recently taken out an ISA each with good interest rates too, higher than anything you can get here in Chesterfield. It is also pleasing for us that we receive from them a monthly news letter, which keeps us informed about the local activities and charities that Darlington Building Society are involved in. Everytime we phone up with an enquiry all staff are able to help with any renquiries, they all have a good allround knowledge of the products and you don't get passed from pillar to post they are all able to answer. Two weeks ago we moved into another property and porting our mortgage was so smooth with no hiccups whatsoever. All members of staff are a credit to Darlington Building Society, which can only prosper on these foundations. Well done all! Reviewed on: 27th March 2025

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