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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
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Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Mortgages reviews (942)

Review of the Darlington Building Society, Mortgages:

Very helpful in all aspects.

5
Very helpful in all aspects. Quick and easy to deal with. Reviewed on: 17th April 2025
Joan B's avatar
Joan B

Mortgage Team branch review

5
Excellent service, information, paperwork is easy to read and understand, and very quick to get my re-mortgage sorted. Thank you. Reviewed on: 1st August 2019
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Mortgage Team branch customer

Mortgage review

4
Darlington were one of the only few lenders that would accept our application for a mortgage due to self employment Reviewed on: 29th July 2019
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Mortgage customer

Mortgage review

3
When I took out mortgage through Which, I was impressed at speed and effectiveness. I was dissapointed that took so much longer to process moving the exact same mortgage to a different property/ It made me wonder if new customers get better service than existing. Reviewed on: 28th July 2019
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Mortgage customer

Mortgage review

4
Communication. It's difficult to get anybody on the phone. It's always "please leave a message". The company needs more 'human touch'. Reviewed on: 25th July 2019
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Mortgage customer

Mortgage review

5
I like your allowing me a longer term to pay the mortgage compared to others. Your efficient too, the whole experience was hassle free and quick! Reviewed on: 22nd July 2019
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Mortgage customer

Mortgage review

4
Little bit slow to begin with but incredibly helpful throughout, particularly at the end when we urgently needed missed documents. Great customer service. Reviewed on: 19th July 2019
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Mortgage customer

Mortgage review

4
Well written and clear, easily understood letters. Faster service would always be better Reviewed on: 30th June 2019
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Mortgage customer

Mortgage review

4
Liked that we were notified every step of the way, but initial process was quite long (this may be due to the face we went through a broker) Reviewed on: 29th June 2019
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Mortgage customer

Mortgage review

4
Obtained mortgage via a broker - little direct contact between Darlington and ourselves. Very high S.U.R Reviewed on: 28th June 2019
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Mortgage customer

Mortgage review

4
Helpful when calling, not having to hold for ages to be able to speak with someone Reviewed on: 27th June 2019
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Mortgage customer

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