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Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.77 (354 reviews)

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3.55

Based on 354 reviews, last reviewed 26th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025

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About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

Direct Line Car Insurance reviews (354)

Review of the Direct Line, Car Insurance:

Poor communication on claim handle

I have been with direct line car insurance for more than 15 years . Everything will fine as long as you won’t deal any claims with them Recent experience and also had experience in the past when incident been reported , direct line never communicate back the decision of the claim happend to me back . I have communicated not taking liability when reported incident however without notifying me they took a decision to liable and add claim on me . Poor service of handle of claim . I will never buy from direct line insurance even if it cheaper . Till the renewal letter comes no communication about claim , when I raise complaint . Direct line saying below s, however on page 33 of your policy booklet, it states: "We're entitled to do either of the following: ) Take over and carry out the negotiation, defence or settlement of any claim in your name, or in the name of any other person covered by this policy. ) Start legal proceedings in your name, or in the name of any other person connected to this policy. This can be for your benefit or our own benefit." They took over claim and does not notify you . You must be very careful when dealing with with Direct line claim as they always try to put claim liability on you never try to take your opinion and does not give you to utilise motor legal Reviewed on: 23rd November 2024

Great service

Great service from advisors and competitive price-whats not to like? Also their contacts have many hidden advantages, e.g no admin fees for change of details-no more £50 charge to change address details Reviewed on: 2nd September 2018

Great customer service

Great price for my car insurance Reviewed on: 2nd September 2018

really great price

Really well priced and everything covered Reviewed on: 2nd September 2018

Reliable

A lot more reliable than others insurance companies Reviewed on: 23rd August 2018

Expensive

Definitely more expensive than other companies for young drivers. Black box scores are completely random. Reviewed on: 12th August 2018

Nice and easy to deal with

I've never had any issues with Direct Line, they're always polite and helpful if I need to contact them. They only loose one star because there are cheaper options out there. Reviewed on: 12th August 2018

Perfectly good

I have insured my car with Direct Line, on and off, for over 2 decades. On the rare occasion I have had to deal with them they have been fine. I'd only quibble about the amount offered when my car was written off many years ago but I think it is the market standard to only pay out a trade in value rather than a dealer price so I doubt any other company would have been better. I do a price comparison every few years and they are normally still competitive or the cheapest which is why I haven't changed - can't give a better recommendation than that! Reviewed on: 3rd August 2018

Good but late claim

Always been very good but then received a request for accident repair money 12 months after work done and could no longer remember if paid or not which left a bit of a bad taste Reviewed on: 2nd August 2018

Great Price Great Cover

They came up with the best price, and the cover is better than others could provide at that price. I get to keep my no claims bonus if I am hit by an uninsured driver, and also if my car is damaged whilst parked up Reviewed on: 28th July 2018

Always been a good service and I trust the brand

I have been a motor insurance customer with them for years. I will never chose the cheapest of anything, and so in fairness Direct Line is not a price decision, which personally I think is so often a false economy. But I know the customer service is great and I they were great when someone knocked off my painted wing mirror. Reviewed on: 28th July 2018

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