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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 3.77 (356 reviews)

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3.65

Based on 356 reviews, last reviewed 10th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

46%

26%

20%

Latest highest rating:

5

Direct Line - Best Mix of Price and Services Direct Line were significantly cheaper than my current provider and after using several comparison sites, came out as the best combination of price an... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

They scammers. They scammers. Was traffic acccident I ts wasn`t my fault but they charge from me £100. Absolutely criminal and was very rude from phone Reviewed on: 10th November 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

Direct Line Car insurance reviews (356)

Review of the Direct Line, Car insurance:

Poor communication on claim handle

I have been with direct line car insurance for more than 15 years . Everything will fine as long as you won’t deal any claims with them Recent experience and also had experience in the past when incident been reported , direct line never communicate back the decision of the claim happend to me back . I have communicated not taking liability when reported incident however without notifying me they took a decision to liable and add claim on me . Poor service of handle of claim . I will never buy from direct line insurance even if it cheaper . Till the renewal letter comes no communication about claim , when I raise complaint . Direct line saying below s, however on page 33 of your policy booklet, it states: "We're entitled to do either of the following: ) Take over and carry out the negotiation, defence or settlement of any claim in your name, or in the name of any other person covered by this policy. ) Start legal proceedings in your name, or in the name of any other person connected to this policy. This can be for your benefit or our own benefit." They took over claim and does not notify you . You must be very careful when dealing with with Direct line claim as they always try to put claim liability on you never try to take your opinion and does not give you to utilise motor legal Reviewed on: 23rd November 2024

Good customer service

Good customer service and affordable pricing which helps. Reviewed on: 9th September 2018

Good

been with Direct Line for a while and happy with their service and insurance Reviewed on: 3rd September 2018

Great service

Great service from advisors and competitive price-whats not to like? Also their contacts have many hidden advantages, e.g no admin fees for change of details-no more £50 charge to change address details Reviewed on: 2nd September 2018

Great customer service

Great price for my car insurance Reviewed on: 2nd September 2018

really great price

Really well priced and everything covered Reviewed on: 2nd September 2018

Reliable

A lot more reliable than others insurance companies Reviewed on: 23rd August 2018

Expensive

Definitely more expensive than other companies for young drivers. Black box scores are completely random. Reviewed on: 12th August 2018

Nice and easy to deal with

I've never had any issues with Direct Line, they're always polite and helpful if I need to contact them. They only loose one star because there are cheaper options out there. Reviewed on: 12th August 2018

Perfectly good

I have insured my car with Direct Line, on and off, for over 2 decades. On the rare occasion I have had to deal with them they have been fine. I'd only quibble about the amount offered when my car was written off many years ago but I think it is the market standard to only pay out a trade in value rather than a dealer price so I doubt any other company would have been better. I do a price comparison every few years and they are normally still competitive or the cheapest which is why I haven't changed - can't give a better recommendation than that! Reviewed on: 3rd August 2018

Good but late claim

Always been very good but then received a request for accident repair money 12 months after work done and could no longer remember if paid or not which left a bit of a bad taste Reviewed on: 2nd August 2018

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