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Direct Line: Home insurance reviews

Name: Home insurance
Rating: 3.79 (136 reviews)

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3.75

Based on 136 reviews, last reviewed 28th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

50%

21%

19%

Latest highest rating:

5

Efficient service We phoned them about a problem, they then handled everything very quickly and efficiently. I was very inpressed. Reviewed on: 24th September 2025

Latest lowest rating:

1

Home emergency reported Friday lunchtime. Home emergency reported Friday lunchtime. Text confirming heating engineer would be with us Sat 27/09/2025 between 9.00 and 12.30. Blue Badge holder, ... Read more Reviewed on: 28th September 2025

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About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

Direct Line Home insurance reviews (136)

Review of the Direct Line, Home insurance:

Complete support

A few years ago our house got broken into whilst we were at work, a lot of electrical things were stolen like a TV, consoles, games, a computer. When we first came back it was a horrible feeling to walk through the door that was hanging off it's frame, we waited 4 hours for police and they questioned us as if we were the criminals but when we spoke to direct line they were friendly, sympathetic and talked us through everything we needed to do. The process was pretty painfree and we were given a card with funds on to buy back the stuff we had lost. The only thing we were not covered for was a bracelet that we did not have proof of purchase for as it was handed down from a family member but it was more the sentimental value that mattered to us. But the fact that they not only covered our belongings they understood what a horrible time it was for us made the whole thing a lot easier. I would definitely recommend them and I'm so pleased that this was the company we were with at the time. Reviewed on: 11th September 2016

Dependable

Lots of additional perks offered that you can’t get with standard insurance elsewhere Reviewed on: 7th July 2019

Does the job but excesses should be made clear

I broke my iPad and tried to claim but was told I had a £200 excess to pay. I wasn’t aware of this and luckily managed to fix it without them for £40. I think excesses should be made more obvious when purchasing insurance. Reviewed on: 5th July 2019

Reliable and innovative

A good company with some great insurance products at a decent price. Reviewed on: 23rd September 2018

Good choice of cover

Having being in the business in the past. This company has all the requirements for me. Everything been smooth and clear to understand Reviewed on: 23rd September 2018

Home emergency cover

Toilet bowl filling up when flushing, taking hour to clear. Direct line got plumber out within 2 hours and resolved. Reviewed on: 21st September 2018

Great service

Supportive and responsive claims team, made the issue far less stressful. Reviewed on: 19th September 2018

Appalling service

Apalling service . Or none at all in my case been trying to contact someone to have a policy sent out for 3 days now. Left hanging on line each time for at least 15mins only to be cut off each time . Disgraceful service! Reviewed on: 14th September 2018

Fairly Cheap But Good Cover and Streight

Reasonbly cheap. The one time I claimed the were very strieght forward, no quiblles, even helpful. Reviewed on: 9th September 2018

Easy to deal with

Quick and easy to deal with and no quibbling Reviewed on: 6th September 2018

Better Than Most

i'm not going to overly sing their praises because their premiums are higher than most, but I stay with them due to the better turn over time of receiving money when I have had to make a claim,. Reviewed on: 5th September 2018

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