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Domestic and General: Warranty reviews

Name: Warranty
Rating: 2.33 (85 reviews)

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2.12

Based on 85 reviews, last reviewed 24th Oct 2024

75% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

27%

2 star

62%

Latest highest rating:

5

Our Hotpoint Fridge/Freezer became faulty, so I phon... Our Hotpoint Fridge/Freezer became faulty, so I phoned the repair line to ask for a repair. My options were clearly explained to me by the friendly as... Read more Reviewed on: 24th September 2024

Latest lowest rating:

1

Bought warranty for hotpoint gas cooker. Bought warranty for hotpoint gas cooker. Fault found after 15 months. Engineer from Pacifica came expecting to fix a Belling Electric Oven (which is i... Read more Reviewed on: 24th October 2024

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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

Domestic and General Warranty reviews (85)

Review of the Domestic and General, Warranty:

Dealing with Domestic and General through my Whirlpo...

Dealing with Domestic and General through my Whirlpool warranty has been one of the worst experiences I’ve ever had with an appliance repair service. After two previous visits that didn’t resolve the issue, I was left hanging on a third appointment, scheduled for a 1-4 PM window. Despite calling twice to confirm, I was repeatedly told the technician was on the way—only to find out later that this was not true. The office had already closed (on Eastern time), leaving me unable to ensure I was rescheduled for the next day. When I called again to follow up, I was informed that the parts had been returned to the warehouse and I’d have to wait another four days to reschedule. At this point, I requested that Domestic and General just write me a check so I could replace the fridge. After three weeks without a working fridge, we needed to be able to keep food in the house. They refused, claiming the repair technician hadn’t designated the fridge as non-repairable—which is a lie. The technician clearly told me that only Whirlpool’s tech support has the authority to deem it unrepairable. The representative I spoke with was incredibly rude and dismissive, saying, “I don’t care, sir. This isn’t how it works,” and showed no interest in finding a solution. It’s been almost three weeks since the initial visit, and our fridge is still broken. If I could give negative stars for their service, I would, because they certainly don’t deserve even one. Reviewed on: 26th September 2024

Company lies and avoids their responsibilities

10 years of premiums because I care for an incontinent vulnerable person and can't afford to not have a washing machine. They have left me without a replacement for 4 weeks. I've begged in tears but they just fob you off and lie. Even yesterday when they finally agreed to replace they said that would send the link but haven't and now I have to wait till Monday. They are just laughing at us taking our money and treating us like idiots. Don't let them do to you what they've done to me Reviewed on: 7th October 2023

Insurance for Machinery

Good insurance. But could be cheaper? Reviewed on: 30th August 2023

Conned

Where to start? 5 year Worcester combi boiler guarantee was expiring in March so phoned Domestic and General to set up an extended warranty in January to allow plenty of time. Was told I was too early and to phone in February. Phoned in February and was told there would be a cooling off period where I would be uninsured as I was late phoning and should have phoned in January! Enquired when taking out the policy if it would be Worcester that comes out to the house. I was told yes it would be (we had an old Baxi policy before and it was always Baxi). All fine until I had a call from a "Hiflow Property Services" wanting to come and service my boiler. Never heard of them. I queried this with D and G and was then finally told the truth that it wouldn't be Worcester coming out at all..they sub contract. Not happy I complained stating I was mis sold a policy. I got a "kangaroo court" reply in total denial, not answering any points I had raised and the old chestnut of "try the Ombudsman". I requested to leave and they swayed me at the last minute by saying they do offer a policy with Worcester after all and they could I could start a new one with them through D and G. All well I thought until yesterday when I received a call about my long overdue annual service..from Hiflo Property Services again! It's enough to make you tear your hair out! Back on the phone to D and G and got nowhere. Stated to take it up with Worcester and they put me through to them. Worcester then tell me to take it up with D and G! Worcester were actually quite honest and told me I had been conned. I had basically been resold the same D and G policy. The contract is not directly with Worcester at all. Worcester say they can offer me a direct policy but with a 30 WORKING day cooling off period meaning my boiler would be uninsured for around 2 months. And Worcester sub contract annual services too. What a mess. Absolutely sick of the whole thing. Have applied to the local firm who installed my boiler for an extended warranty now. Can't wait to get on the phone and tell all these patter merchants at Domestic and General what to do with their shambolic service. Reviewed on: 23rd August 2023

Affordable

Affordable insurance and you get discounted rates if you have more than one insurance. Also it's very easy to speak to them or book repairs Reviewed on: 23rd August 2023

The worst company I ever had to deal with

I have had non working fridge freezer for 4 months now finally b confirmed as a write off over a week ago but still waiting for replacement. Customer care is non existent, hang up on you, tell you they will call back, can’t resolve as other dept too busy, been phoning every day for a week and got nowhere. Shambles!!! Reviewed on: 23rd August 2023

Fantastic D&G

I have had some bother with my cooker/oven and the service i received was outstanding - would recommend to anyone Reviewed on: 23rd August 2023

Fabulous

Absolutely amazing company. I have lots insurances with them and they have fixed things and replaced when needed. Always polite and helpful. Such a fantastic company. I always trust them fully. Reviewed on: 22nd August 2023

Depends on advisor

Domestic and general have been quite a difficult company to review. If you manage to speak to an experienced helpful advisor the system works well and customer service is good. If, however you don’t speak to an experienced advisor customer service/administration is really quite bad. Reviewed on: 27th July 2023

Tv Replacement

Terrible company i had bern waiting ayear then decided to give me a payment of £479 and had a expensive samsung curved 3d 4k which i payed nearly £2000 and they said they dont make those tvs no more so giving yiu a like to like tv but without my approval they sent me £479 so disappointed not worth it at all been paying them for years been calling them and sending emails all they do is ignore them they rrady to get direct debits from you but when it comes to sort our things out they pay you a low payment or cheap tvs Dont Trust this company at all sick of contacting them they dont listen or care. Reviewed on: 18th July 2023

Breach of Consumer Duty

I purchased a policy from Domestic in general due to the build quality of a Hoover freezer that I bought. The experience has been appalling, and now they are in breach of the insurance terms. The entire experience has been sub par. Domestic and General are clearly in breach of consumer duty and are not fit to offer Insurance in the UK market. I have spent at least 4 hours on calls to get new drawer fronts. So far the issues have been as follows; - I got sent 6x drawer backs when i ordered drawer fronts - I then complained - 1.5 hours on the phone - I got sent 3 draw fronts - wrong size - only 3 in stock, 3 on back order - I then complained - 1 hour on the phone - I had an engineer visit (drove from 1 hour away), to open the door of the freezer and say "yep you need 6 drawer fronts" - he ordered them - A delivery arrived with 6x drawer fronts, all the small size. We specifically have said for all interactions on this matter it was middle drawers and fronts only. Not only is this a shambles. The environmental impact of this is catastrophic. If this is going on across all customer interactions the impact due to excess plastic goods and CO2 driving people around the UK is disgraceful. The CEO of Domestic and General should be made aware that this is a breach of consumer duty as I am now been told that as I cancelled my policy after the first call, after confirming with the colleague that was ok. To now be told Domestic and general cannot help me. Ref. for this issue is DG-2106640-2023 Reviewed on: 11th July 2023