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Domestic and General: Warranty reviews

Name: Warranty
Rating: 2.29 (92 reviews)

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2.13

Based on 92 reviews, last reviewed 23rd Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

26%

2 star

63%

Latest highest rating:

5

Bought washing machine ,also jewellery ,both good co... Bought washing machine ,also jewellery ,both good cover n price. Customer care good when talked to them ,lost my details !. Reviewed on: 5th September 2025

Latest lowest rating:

1

If I could leave a minus I would. If I could leave a minus I would. PLEASE DO NOT PAY FOR A PLAN. On the 12th September I called D&G in relation to my very old washing machine which ha... Read more Reviewed on: 23rd September 2025

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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

Domestic and General Warranty reviews (92)

Review of the Domestic and General, Warranty:

Avoid at all costs another post office type scam.

Another scam company. Says pay monthly insurance, your appliance is quickly repaired or replaced. Gets you peace of mind. Complete lies, they take your money fob you off week after week, weeks always failing to call you back. When they can’t repair it, they don’t replace your machine. A hoover washer/dryer bought 17 months ago. She fell for false/ malicious promises in their literature. She’s Filipina a british citizen since 2012 married to a Scottish man, they live in Scotland. She believed the lies DG spin. She’s nurse caring for elderly people who needs to wash/dry uniform/clothing every day after work due to covid. She broke her wrist so can’t hand wash and is 64 yrs old, covid is still here. 3 weeks 2 days ago washer dryer she bought broke down. Hubby’s an OAP with disabilities to wrists ,fingers, hands, neck injury, shoulder injury often preventing use of arm/hand, lower back issue irreparable knee injuries all limiting movement. She phoned D and G, an engineer came on 10th January, D and G say he didn’t came on 17th. I the hubby was there, it was the 10th. He said ‘motor broken, ordered a new one and would be back to fit it’. Never known a motor break after 17 months. She got a text fitted in 7 days the following `friday. Text cancelled following Friday, no parts, to be repaired the next Friday in 7 days. Text received on the Tuesday, it would be repaired the next day Wednesday but cancelled the next day, it will be 7 days Wednesday, 24th Jan. it’s like a romance scam, taking your money do nothing. it was cancelled by text on the `Tuesday. Given another 7 days, basically Wednesday 24th 3 weeks washing scattered everywhere. Texts said couldn’t get the part het internet & companies have it next day delivery, it can be got. She’s paid over £132, D and G would get more in continued insurance payments. My wife’s a very honest, law abiding person and fell for this scam. The company say no payments refunded yet they are being dishonest the part is WIDELY AVAILABLE FOR NEXT DAY DELIVERY ON THE INTERNET. I could have bought it, got a local legitimate Scottish company to fit it nit this ‘cowboy’ D and G company but it would invalidate the insurance. D AND G COULD HAVE BOUGHT IT ON THE INTERNET APPROVED AN HONEST SCOTS COMPANY TO FIT IT but didn’t. She’s phoned several times asking what the problem is, a unhelpful woman says ‘computer screen says not in stock’, can’t be bothered to find out why, when they will be or why they haven’t bought one from the internet. She’s fobbed off as most women say they are for being a woman.. She speaks south east asian english, it’s bordering on the racism we’ve had many times. The appliance was bought 4 miles away in North scotland, we’re subject to Scots law not english law. She was speaking to someone in Wimbledon 700 MILES AWAY. She phoned last `friday 19th January trying to sort the matter out., was promised a reply, none came. She phoned Monday 22nd to be told she had never phoned them, it’s recorded on her Iphone. The woman was more concerned with going home Friday than doing her job, my wife helps her wages This scam company took her payment 17th January despite not fulfilling their obligation to her repair/repair as of sat 27/1. Appointment cancelled yet another 7 day wait, part still available on internet. She phoned `thursday another woman said ‘computer screen says not available’ (same computer saying engineer didn’t come 10th/1 but he did). She phoned hoover who say D and G need to sort it out. Phones D and G another woman ‘says screen says no parts, we can’t see the screen! She’d made a complaint, was put through ‘complaints’ another woman said she would phone by 5pm friday when it was finalised. No one phoned. I had to drive her 14 miles to nearest launderette, I had to pay for larking, it’s free here. On her day off she’d to spend 5 hours in a laundrette watching washing rotate instead of relaxing before night duty tonight & Sunday. £80 it cost her. Company says its not liable for payments we have to make but its due to their dishonesty/incompetence. Reviewed on: 27th January 2024

Totally avoid

Send you replacements that are faulty keep needing call out. Tumble dryer had 8 call outs in 2 years. Fridge is nackered and washing machine goes faulty take weeks to sort out Reviewed on: 17th November 2023

HOrrible scamming company avoid like plague

What a horrible company this has become. All my appliances have been on their policy for the last 10 years and when one of the appliance broke down then I could see their horrible service. Wish there was an option for negative stars. Its more than one and half months and I am being kicked from one customer service to another with no sign of repair. Avoid them at any cost Reviewed on: 13th November 2023

Dreadful

Don’t waste your time and money. Can’t get anyone on the phone literally takes up the whole day and they still cut you off and transfer you on hold then lose you. Appliances that I’ve been paying for are now not on the policy and not covered. Engineers take weeks to organise. Not worth the bother! Reviewed on: 6th November 2023

Never let me down

Been with dandg ever since I can remember. Really good no bother service but the phone operators need training I think Reviewed on: 16th October 2023

Worst company I ever dealt with

Worst service I've ever received in my life. I followed instructions to send my iPhone for repair. The repair company used by D&G want the phone removed from the iCloud to repair a cracked screen. Because it can't be removed, D&G are refusing to repair or replace the phone. In 5 weeks I still don't have my phone back and I will be left with a broken phone and a warranty I'm still paying for. Was told to take it up with the financial ombudsman. Before you accept a warranty with a retailer, be sure it's not D&G, you will be throwing your money away Reviewed on: 11th October 2023

I wish i didn't bother

They are a complete joke, nobody ever answers the phone, you just go around until they say that they are unable to answer your call right now and then cut you off. I have been without a Hotpoint tumble dryer now for almost 3 months, I wish I had just gone out and bought a new machine, they have been out to it 4 times now and it's still not fixed. Just another stress in life that we don't need. Reviewed on: 11th October 2023

Excellent customer service

Always friendly and helpful offering the right product for me. Professional service. Reviewed on: 9th October 2023

Company lies and avoids their responsibilities

10 years of premiums because I care for an incontinent vulnerable person and can't afford to not have a washing machine. They have left me without a replacement for 4 weeks. I've begged in tears but they just fob you off and lie. Even yesterday when they finally agreed to replace they said that would send the link but haven't and now I have to wait till Monday. They are just laughing at us taking our money and treating us like idiots. Don't let them do to you what they've done to me Reviewed on: 7th October 2023

Insurance for Machinery

Good insurance. But could be cheaper? Reviewed on: 30th August 2023

Conned

Where to start? 5 year Worcester combi boiler guarantee was expiring in March so phoned Domestic and General to set up an extended warranty in January to allow plenty of time. Was told I was too early and to phone in February. Phoned in February and was told there would be a cooling off period where I would be uninsured as I was late phoning and should have phoned in January! Enquired when taking out the policy if it would be Worcester that comes out to the house. I was told yes it would be (we had an old Baxi policy before and it was always Baxi). All fine until I had a call from a "Hiflow Property Services" wanting to come and service my boiler. Never heard of them. I queried this with D and G and was then finally told the truth that it wouldn't be Worcester coming out at all..they sub contract. Not happy I complained stating I was mis sold a policy. I got a "kangaroo court" reply in total denial, not answering any points I had raised and the old chestnut of "try the Ombudsman". I requested to leave and they swayed me at the last minute by saying they do offer a policy with Worcester after all and they could I could start a new one with them through D and G. All well I thought until yesterday when I received a call about my long overdue annual service..from Hiflo Property Services again! It's enough to make you tear your hair out! Back on the phone to D and G and got nowhere. Stated to take it up with Worcester and they put me through to them. Worcester then tell me to take it up with D and G! Worcester were actually quite honest and told me I had been conned. I had basically been resold the same D and G policy. The contract is not directly with Worcester at all. Worcester say they can offer me a direct policy but with a 30 WORKING day cooling off period meaning my boiler would be uninsured for around 2 months. And Worcester sub contract annual services too. What a mess. Absolutely sick of the whole thing. Have applied to the local firm who installed my boiler for an extended warranty now. Can't wait to get on the phone and tell all these patter merchants at Domestic and General what to do with their shambolic service. Reviewed on: 23rd August 2023

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