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first direct: Current account reviews

Name: Current account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1489)

Review of the first direct, Current account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

FD is First Class

The title says it all. There is nothing negative to say. Wouldn’t bank anywhere else Reviewed on: 23rd January 2026

Easy App, easy to navigate and understand.

Easy App, easy to navigate and understand. No fuzz but straight forward. Everything is captured in the app. It's clear and simple. Reviewed on: 23rd January 2026

Truly First Class

I have been with First Direct for many years now and never encountered any problems with their service. Any issues I have raised with them have been dealt with promptly and efficiently. Truly first class! Reviewed on: 23rd January 2026

Highly Recommend First Direct

Each time I have called, the phone is answered within a couple of rings and staff are friendly, knowledgeable and helpful. No charges for using bank card abroad! Reviewed on: 23rd January 2026

Great customer service.

Great customer service. Never have to wait hanging around on the phone. Free no interest overdraft up to £250 Reviewed on: 23rd January 2026

Always able to speak to a real person who sorts out...

Always able to speak to a real person who sorts out your problems with a "smile" and easy to understand instructions. They are happy to stay on the line until you are sure you have achieved your aim. App easy to use and always updated with emails Reviewed on: 23rd January 2026

5 Stars definitely for this bank

5 star for customer service and also for online and telephone banking Reviewed on: 23rd January 2026

Good for everyday banking

Easy to switch to and to use everyday. App is straightforward to use and Tue offer interesting perks. Reviewed on: 23rd January 2026

No problems after a few years now.

No problems after a few years now. One scam payment resolved / reimbursed. Reviewed on: 23rd January 2026

Consistently good.

Consistently good. App easy to use and excellent uk based customer service if needed Reviewed on: 23rd January 2026

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