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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1495 reviews)

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4.70

Based on 1,494 reviews, last reviewed 16th Aug 2026

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent service, good app, very reliable Been with First Direct for over 30 years. We now bank with them online but occasionally still need to talk to them by phone and they’re always quick t... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1495)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Great customer service

An app that's easy to use and set up, great customer service Reviewed on: 9th January 2019

Great service, easy to use, reliable good overdraft facilities

Good bank with great service and great products. Reviewed on: 8th January 2019

Amazing

No issues from start to finish. I switched my account from nationwide 3 months ago and everything has been plane sailing since. Cannot recommend them enough Reviewed on: 6th January 2019

Great service

Fab service, waiting on my free gift :) Reviewed on: 6th January 2019

easy online banking

easy to contact, trouble-free online banking and easy to navigate. Reviewed on: 6th January 2019

Excellent!

They answer the phone when you ring, and sort your problem. They understand what you're talking about and help! It's the little things that I had forgotten what it was like to be treated like a real person by my bank! I love them! Reviewed on: 5th January 2019

Nothing is too much trouble

I have banked with first direct for over 20 years they are the best bank on the market. Their customer service is incredible Reviewed on: 5th January 2019

A bank you can rely on

Friendly, accommodating and quick to deal with all your banking needs....what's not to love? Reviewed on: 3rd January 2019

Highly Recommend

Definitely would recommended First Direct to family, friends and people I don’t know!! They answer the phones within 10 seconds when you call and you always speak to an actual real person. I’ve never had to wait on hold for 10 or 15 minutes like I have with other banks. Reviewed on: 3rd January 2019

Easy and friendly

Seamless customer experience at every level of interaction. Phone banking by far the easiest I’ve ever experienced, with friendly/knowledgable staff and a very easy connection and security process. Absolutely love it Reviewed on: 2nd January 2019

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