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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Great service

Fab service, waiting on my free gift :) Reviewed on: 6th January 2019

easy online banking

easy to contact, trouble-free online banking and easy to navigate. Reviewed on: 6th January 2019

Excellent!

They answer the phone when you ring, and sort your problem. They understand what you're talking about and help! It's the little things that I had forgotten what it was like to be treated like a real person by my bank! I love them! Reviewed on: 5th January 2019

Nothing is too much trouble

I have banked with first direct for over 20 years they are the best bank on the market. Their customer service is incredible Reviewed on: 5th January 2019

A bank you can rely on

Friendly, accommodating and quick to deal with all your banking needs....what's not to love? Reviewed on: 3rd January 2019

Highly Recommend

Definitely would recommended First Direct to family, friends and people I don’t know!! They answer the phones within 10 seconds when you call and you always speak to an actual real person. I’ve never had to wait on hold for 10 or 15 minutes like I have with other banks. Reviewed on: 3rd January 2019

Easy and friendly

Seamless customer experience at every level of interaction. Phone banking by far the easiest I’ve ever experienced, with friendly/knowledgable staff and a very easy connection and security process. Absolutely love it Reviewed on: 2nd January 2019

Brilliant service

Excellent customer service and very good app Reviewed on: 31st December 2018

Easy to use, great service

Easy to access, easy to use, great service Reviewed on: 25th December 2018

Excellent

A bank and customer service worth shouting about Reviewed on: 21st December 2018

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