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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1454 reviews)

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4.73

Based on 1,454 reviews, last reviewed 26th Mar 2026

9000% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

First Direct are First Class I have banked with First Direct for 30 years and have never had an issue. Their customer services team/advisers are excellent and always helpful and k... Read more Reviewed on: 26th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1454)

Review of the first direct, Current Account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

great bank

no hassle, good app, smooth changeover Reviewed on: 16th November 2018

Really helpful people based here

No massive wait times. Really friendly kind knowledgeable people. Make banking sensible! Reviewed on: 15th November 2018

Simply The Best

Really personal approach with friendly call handlers who talk to you like a friend rather than a customer. They have all the time in the world for you and really understand your needs. Reviewed on: 14th November 2018

Best bank

Customer service is tops! UK based and no queues as well as the friendliest staff! Reviewed on: 13th November 2018

Amazing service

I have been With this bank for years never had any issues. Their customer service is outstanding and you feel like your talking to a real person Reviewed on: 12th November 2018

Great bank, great online app

I love the online app and this bank has always been so helpful and excellent. Reviewed on: 12th November 2018

Everything a bank should be

A brilliant app that makes banking a pleasure to use, daily text messages when needed to keep me informed. Reviewed on: 12th November 2018

Great 24 hour service

I have banked with First Direct for many years and have no complaints. Reviewed on: 12th November 2018

First class customer service

Customer service always available both online and by phone. Helpful, efficient and polite. Easy to use website and app. Reviewed on: 11th November 2018

No trouble at all

Nothing is too much trouble. I had a huge problem, the staff where able to sort it for me right away. Everything was done over the phone. Very pleased with the service. Reviewed on: 11th November 2018

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