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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

Great service; customer service is amazing and bank...

Great service; customer service is amazing and bank account safe and easy to use Reviewed on: 26th August 2024

Simply the best

All you want from a bank. Customer service the best!. unbeatable overdraft offers available to almost all. Easy to use app and website, no need for branches. would and have recommended to family and friends. Switched 2 years ago and wouldn't leave Reviewed on: 1st May 2017

Well worth the switch

Opened an account to take advantage of their switching offer. Customer service was excellent, switch was quick, easy and hassle free. I can access all my details on my app and the layout makes internet banking quick and easy. Reviewed on: 4th April 2017

Great Customer Service

Great, helpful, polite customer service leading to an easy to use account with no troubles at all! Reviewed on: 4th April 2017

Great customer service

Get money for switching (which went flawlessly) and any time I have to call customer service there is no press this button and that button I just get straight through to someone in a UK call centre. Reviewed on: 4th April 2017

Regular Saver

Have a first direct current account enables me to have a regular saver at a brilliant 6% Reviewed on: 28th March 2017

Excellent bank

I change my bank account two years ago to first direct and there customers services is excellent. Unlike other banks that fob you off this bank wants to help and always resolves any issues you have. Reviewed on: 15th March 2017

Simple online banking

I have been with First Direct for at least 20 years and I can honestly say it has been a positive experience. Online banking is a breeze. I have always had excellent customer service with helpful and polite staff being at available at all times. Reviewed on: 13th February 2017

Excellent Service

Very easy switching service and the money came in very handy :) Very easy to use online banking service also. Reviewed on: 12th February 2017

Trustworthy and highly recommended

I have rarely had need to contact First Direct, but when I have, the customer service has been excellent. I have been extremely happy with the ongoing service I have received and do not plan on leaving. Reviewed on: 12th February 2017

First Direct Account

Very good current account, good customer service. Reviewed on: 12th February 2017

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