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first direct: Current account reviews

Name: Current account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

5% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1489)

Review of the first direct, Current account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Good service

I have been with First Direct over 20 years and am very happy with them. Always able to get hold of them if needed and great bank. Reviewed on: 7th November 2017

Good reliable sevice

I have banked with first direct for at lest 20 years with no problems Reviewed on: 7th November 2017

Brilliant and efficient

In over 10 years, we have had no issues with our First Account. The best recommendation is when you don't actually have to "think" about your account, and whether you should be moving! Reviewed on: 7th November 2017

Spot on bank account

Been with First Direct for over 20 years. Not had any bother with them whatsoever. Reviewed on: 7th November 2017

fantastic customer sercice first bank

great bank, easy to contact UK call centre, online and app banking easy to use, would never go back! Reviewed on: 6th November 2017

Amazing Bank

Always helpful, chatty and no holding on for hours. Reviewed on: 6th November 2017

Amazing customer service every time!

Always answer the phone quickly. Every customer service assistant is warm and friendly. Nothing is too much of a problem - I applied for the wrong credit card, they immediately sorted it out for me. Someone cloned my bank card and they sorted it immediately, fully reimbursing the stolen money in seconds. Amazing customer service every time! Reviewed on: 6th November 2017

Great service

UK call centres, no menu options to go through endlessly - just a few rings and the phone is answered. Great old fashioned service. Reviewed on: 6th November 2017

Excellent customer service

Excellent customer service from empathetic staff who have a good knowledge of their products Reviewed on: 6th November 2017

really good customer service

Can't fault it, the customer service is brilliant Reviewed on: 6th November 2017

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