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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1355 reviews)

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4.69

Based on 1,355 reviews, last reviewed 21st Jun 2025

46% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Great bank! Great customer service, 24 hours a day, any issues are always dealt with promptly. Would be good if the current account paid interest as well. Reviewed on: 21st June 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

first direct Current Account reviews (1355)

Review of the first direct, Current Account:

Good product and service

The product has always been good and customer service is best in class Reviewed on: 10th March 2023

Always helpful service, great security

Always helpful service, great security Reviewed on: 23rd August 2024

Great current account with excellent customer service.

Great current account with excellent customer service. Telephone banking is easy to access and the operators are feiendly and helpful. Internet banking is easy to use. Their banking app is intuitive to use and offers all the functionaloty I need for day to day banking. Reviewed on: 23rd August 2024

First Direct - Great all round

Joined many years ago after bad experiences with Nat West. Never looked back. Easy to use online banking, short wait when phoning if I have a query, Good notifications on up and coming debits and time to add funds before being charged on overdraft Reviewed on: 23rd August 2024

one to stick with

Having been with other banks for short periods and First Direct for nearly 40 years, I can honestly say it has been consistently brilliant. Reviewed on: 2nd August 2024

I went to First Direct to switch banks as Santander...

I went to First Direct to switch banks as Santander were giving no interest and a recent failing by them was dealt with very badly and insufficient feedback with a customer advisor was appalling. I must admit FD initially said I hadn’t fulfilled the switch criteria but after being passed to a complaint advisor they said absolutely no problem they were happy to give the switch fee and it was there in my account within an hour. Very happy with the way the advisor dealt with the issue and everything was done with DD’s and standing orders with no issues at all Reviewed on: 1st August 2024

Generally good but.........

Smoothly switched to First Direct over a year ago. Generally very good service. However, there seems to be a a slight slowdown when answering phone calls. Also, their Insights service which analyses spending is seriously short of functionality. My approaches about this have been ignored. Reviewed on: 29th July 2024

Awful experience

Awful experience, moved across for the switch. Card took ages to arrive, ages to switch and now I’m told we don’t even get the incentive. Wish we had never moved our accounts across. Reviewed on: 23rd July 2024

The best customer service

I've had this account for 25 years and recommended it every year - due to the best customer service of any bank I've used Reviewed on: 18th June 2024

Easy, quick, straightforward banking application.

Easy, quick, straightforward banking application. App works well and customer service is excellent. Reviewed on: 1st June 2024

MONEY TRANSFER SCAM

I was trying to transfer £900 to my landlord today using FIRST DIRECT'S mobile app but when everything was ready, on the confirmation page the amount was changed from £900 to £200, and the name of the payee was different!!! I almost clicked confirm and noticed the difference and stopped. When I went through the same process again, this time it was ok on the confirmation page. I had to transfer the money on FD website using the PC because I am afraid now to do it using their app. I chatted with FD agent and she said it happens sometimes but gave me no explanation!!! I've been using various bank apps but never experienced anything like that! Reviewed on: 29th May 2024

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