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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1414 reviews)

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4.71

Based on 1,414 reviews, last reviewed 27th Jan 2026

5100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

30 years on....... Have banked with first direct for over 30 years and I am still getting excellent service if I ever have a problem. Recently had an issue with an on li... Read more Reviewed on: 27th January 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1414)

Review of the first direct, Current Account:

Been with them from the start - best customer service ever - most unbank-like!

I have used First Direct from their very early days, and have had the best customer service from them - I'm no bank lover, but First Direct make me feel like they actually try that extra bit harder to keep you happy. I don't use their web service as I prefer to speak to a real person, and their UK based staff are helpful, friendly and knowledgable - EVERY time. Totally recommended. Reviewed on: 26th January 2015

Simple Current Account Operation

It is very easy to operate my current account which I have with them Reviewed on: 23rd January 2026

I’ve experienced excellent service from First Direct...

I’ve experienced excellent service from First Direct by telephone when needed - helpful, respectful and informative. Never sales focussed. Really value this banking relationship Reviewed on: 23rd January 2026

Excellent services.

Excellent services. On-linebanking couldn't be simpler. Reviewed on: 23rd January 2026

FD is First Class

The title says it all. There is nothing negative to say. Wouldn’t bank anywhere else Reviewed on: 23rd January 2026

Easy App, easy to navigate and understand.

Easy App, easy to navigate and understand. No fuzz but straight forward. Everything is captured in the app. It's clear and simple. Reviewed on: 23rd January 2026

Truly First Class

I have been with First Direct for many years now and never encountered any problems with their service. Any issues I have raised with them have been dealt with promptly and efficiently. Truly first class! Reviewed on: 23rd January 2026

Highly Recommend First Direct

Each time I have called, the phone is answered within a couple of rings and staff are friendly, knowledgeable and helpful. No charges for using bank card abroad! Reviewed on: 23rd January 2026

Great customer service.

Great customer service. Never have to wait hanging around on the phone. Free no interest overdraft up to £250 Reviewed on: 23rd January 2026

Always able to speak to a real person who sorts out...

Always able to speak to a real person who sorts out your problems with a "smile" and easy to understand instructions. They are happy to stay on the line until you are sure you have achieved your aim. App easy to use and always updated with emails Reviewed on: 23rd January 2026

5 Stars definitely for this bank

5 star for customer service and also for online and telephone banking Reviewed on: 23rd January 2026

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