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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1357 reviews)

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4.69

Based on 1,357 reviews, last reviewed 15th Sep 2025

94% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very generous 0% overdraft, great to bank with My partner had First Direct before I did and encouraged me to get it. Have been with them for 3 years am so happy I switched! Very generous 0% overdra... Read more Reviewed on: 15th September 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1357)

Review of the first direct, Current Account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

First Direct

I would highly recommend First Direct 1st Account Reviewed on: 29th March 2023

The Original Branch Free Bank

I moved to First Direct when they first opened as Telephone Banking long before Internet Banking which they embraced wholeheartedly later. I chose them because they did not waste money maintaining and staffing branches - if they looked after their own money I could trust them to look after mine. Experience has proved that they have the best customer service at the end of a phone which is always answered quickly and they offer a high interest regular saver to customers of their 1st account. Reviewed on: 26th March 2023

Always excellent service.

Every interaction with First Direct is positive. Any problems are resolved quickly. Reviewed on: 26th March 2023

Good bank service

Good online bank, excellent customer service Reviewed on: 25th March 2023

Fairly simple banking

I like using my first direct banking, however this isn't my preferred bank to use. They do offer an excellent switching programme currently. Reviewed on: 25th March 2023

Easy banking

Very easy to manage your money, rapid transfers and a clean and quick app makes first direct a pleasure to use and bank with. Reviewed on: 25th March 2023

Brilliant customer service

I’ve got nothing but good things to say about first direct. No regrets about switching! Reviewed on: 24th March 2023

Really good bank - can't believe I had not dealt with them before!

Overall, one of the greatest experiences I've had with a bank - 24/07 support and really helpful staff. Moreover, their saving account offers one of the greatest interest rates! Reviewed on: 23rd March 2023

Great bank, friendly and helpful customer service

I’ve banked with First Direct for a while, and only have positive things to say about them. They’re very helpful, quick to answer the call (no automated options, which is brilliant). On the one occasion where a mistake was made, they rectified it immediately whilst I was on the phone - it gave me great peace of mind and confidence that I’m with the right bank. The bonus savings account is a nice little bonus too! Reviewed on: 21st March 2023

All good so far!

Moved bank after many years and not been disappointed. All went really smoothly, First Direct kept me up to date with progress, what to do and how. The app and online banking very secure and easy to deal with. As I was a little nervous moving bank after so many years(30+) I was very happy to find everything easy. First Direct made it 'a doddle'. Would definitely recommend Reviewed on: 20th March 2023

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