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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

Great service; customer service is amazing and bank...

Great service; customer service is amazing and bank account safe and easy to use Reviewed on: 26th August 2024

Top Service from first direct

Hi. first direct are alwasy easy to contact and their customer service is second to none. They are helpful, friendly and always prepared to go the extra mile to assist. Reviewed on: 9th April 2023

Effective and efficient banking service

I have been an account holder for 23 years and have always found the bank to be accessible, personable, and efficient when handling queries. The 1st account offers an overdraft facility which is easy to set up and useful for back-up. Recomended. Reviewed on: 9th April 2023

Great bank

Excellent customer service and secure online banking Reviewed on: 9th April 2023

Trouble free banking

Been with first direct since telephone banking days. Never had am issue with them just great service. Reviewed on: 8th April 2023

Great customer service

Always fantastic customer service. Would not use any other bank for my main banking needs. Reviewed on: 7th April 2023

Easy switch

Was very easy to switch from my old current account. I received £175 to switch. Was able to open a 7% regular saver account and a gold credit card with 17 months 0%. Reviewed on: 7th April 2023

1st class

Great account, love the ease of use. Reviewed on: 7th April 2023

Best bank out there

Great customer service team, no lengthy queues on the phone, issues always sorted quickly. Reviewed on: 7th April 2023

Valued Customer

Always feel like a valued customer and the service I receive whenever I call is fantastic and friendly. Reviewed on: 6th April 2023

Very good service

I have banked with first direct for over 25 years they have been very professional Reviewed on: 5th April 2023

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