Write a review

Go to business site

first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

View other first direct products

4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

FirstDirect still doing the business in a personal way

First direct keep me informed without bombarding me relentlessly with emails and texts. They inform of product offerings, statements and interest rate changes in periodic and timely fashion. On the few occasions I need to call them on the phone their staff truly demonstrate why they have won so many customer service awards since 1989 Reviewed on: 26th February 2025

Was good now ok

I have been woth thrm for over 25 years now still hood but a bit behind now even compared the big brother HSBC. Reviewed on: 17th March 2023

ease of use

everything was clear and easy to understand Reviewed on: 17th March 2023

Excellent bank

Every service first direct offer is of the highest quality Reviewed on: 16th March 2023

Great online bank

Hassle free banking. Easy to use App. No issues except no interest on current account. Reviewed on: 16th March 2023

Amazing and consistent service

I’ve been with First Direct for over 30 years. I’ve never had any issues and dealing with them is a pleasure Reviewed on: 16th March 2023

Fab customer service

I’ve been with this bank since it’s inception and have loved the customer service I’ve received. Reviewed on: 16th March 2023

Excellent service

So easy to speak to someone if any problems. Fast to respond. Great app. Reviewed on: 16th March 2023

Great bank

Readily available for advice or issues. Friendly and helpful UK based Reviewed on: 16th March 2023

Excellent customer service

Always first class engagement and an excellent App Reviewed on: 16th March 2023

Current

Excellent 24hr bank service, lots of other products Reviewed on: 16th March 2023

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Current account
from Card One Money 3.13 from 4 reviews
Student Current Account
from The Co-operative Bank 4.13 from 8 reviews
Graduate Current Account
from RBS 3.74 from 11 reviews

Want to see more from first direct?

Travel Money
from first direct 5.00 from 1 reviews
Tracker Rate Mortgage
from first direct 4.91 from 8 reviews
Fixed Rate Savings
from first direct 4.89 from 18 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub