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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1495 reviews)

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4.70

Based on 1,495 reviews, last reviewed 19th Aug 2026

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

You can talk to a human on the phone A human is available without talking to a bot for 20mins, they are in the UK with good English. Reviewed on: 19th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1495)

Review of the first direct, Current account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Reliable and fair

Long term customer who feels the comoany is reliable fair and clear. Uk call centres with real people in real places. Reviewed on: 2nd June 2023

Good service bad Ap'

Always had generally good service. But Ap' not compatible with online banking. Reviewed on: 1st June 2023

Interest rates

Been with this bank for over 30 years but their interest rate is very low. High street banks in general have very low interest rates far lower than what they actually are. I will be switching to an online account as their rates are very good indeed. Reviewed on: 1st June 2023

Great service, no hassle

Does what it says on the tin. Great account, never any hassle. Reviewed on: 1st June 2023

Very satisfied

I've been using first direct for a few years now and I'm totally satisfied with their service. Reviewed on: 1st June 2023

Market leader.

Exceptional bank..Outstanding service provided over three decades for me personally. Reviewed on: 1st June 2023

Consistently first rate

Been a customer for 25 years. Despite incentives to switch, I've never felt the need. Consistently first rate telephone and internet banking. It's how banking should be. Only gripe is that they could reward loyalty rather than bribing new customers to join with their cash incentive (ie pay better interest on savings. The regular saver is just a headline grabber!). Just don't keep large balances with them and enjoy the service. Reviewed on: 31st May 2023

Excellent customer service

First direct have excellent customer service and their app is very easy to use. Reviewed on: 31st May 2023

Excellent service

First Direct is the best account that I have had. It helps me keep on top of my finances. Reviewed on: 31st May 2023

Great bank

Great bank, brilliant customer service and quick to answer the phone Reviewed on: 31st May 2023

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