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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1427 reviews)

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4.71

Based on 1,427 reviews, last reviewed 23rd Mar 2026

6400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

First Direct don't patronise the customer base with... First Direct don't patronise the customer base with chintzy, photos. So the website is good. Current account is excellent. Use of account abroad i... Read more Reviewed on: 23rd March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1427)

Review of the first direct, Current Account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

All good so far!

Moved bank after many years and not been disappointed. All went really smoothly, First Direct kept me up to date with progress, what to do and how. The app and online banking very secure and easy to deal with. As I was a little nervous moving bank after so many years(30+) I was very happy to find everything easy. First Direct made it 'a doddle'. Would definitely recommend Reviewed on: 20th March 2023

Great service

Great service, I’ve never had any issues with this bank Reviewed on: 17th March 2023

Great support, easy to use app, convenient banking

Great telephone support for online banking. Helpful staff. Easy to use app. Convenient. Reviewed on: 17th March 2023

Was good now ok

I have been woth thrm for over 25 years now still hood but a bit behind now even compared the big brother HSBC. Reviewed on: 17th March 2023

ease of use

everything was clear and easy to understand Reviewed on: 17th March 2023

Excellent bank

Every service first direct offer is of the highest quality Reviewed on: 16th March 2023

Great online bank

Hassle free banking. Easy to use App. No issues except no interest on current account. Reviewed on: 16th March 2023

Amazing and consistent service

I’ve been with First Direct for over 30 years. I’ve never had any issues and dealing with them is a pleasure Reviewed on: 16th March 2023

Fab customer service

I’ve been with this bank since it’s inception and have loved the customer service I’ve received. Reviewed on: 16th March 2023

Excellent service

So easy to speak to someone if any problems. Fast to respond. Great app. Reviewed on: 16th March 2023

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