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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1494 reviews)

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4.70

Based on 1,494 reviews, last reviewed 16th Aug 2026

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent service, good app, very reliable Been with First Direct for over 30 years. We now bank with them online but occasionally still need to talk to them by phone and they’re always quick t... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Simple efficient human banking

App is simple to use, always helpful by phone. Good linked saving rates. Reviewed on: 9th March 2023

Easy switch and great App

Glad I moved to First Direct. I like the interface of App. Easy to see what’s coming in and out. Reviewed on: 9th March 2023

Excellent bank

Can't fault this bank. Easy to use website and brilliant customer services. I was with my original bank for over 25 years but doubt I'll ever change banks again! Reviewed on: 9th March 2023

No quarms

Been with first direct for a few years ago now, I think the gave me £100 for switching and they don’t charge me the couple of times I’ve hit the overdraft in my first account, cannot argue. Reviewed on: 9th March 2023

Easy to open account

Easy to open account and manage online or by phone. Also good customer service and no waiting in a queue for phone call to be answered, I got straight through to a very helpful person who resolved my query quickly. Reviewed on: 9th March 2023

Backdated Updates

Overall experience of First Direct is good with great customer service and range of products. However newly introduced systems for online banking make it difficult to access accounts. Reviewed on: 9th March 2023

Easy dealings

Always easy to sort any problems and answer any questions. Reviewed on: 9th March 2023

Keep it simple

Easy to contact, helpful staff, online easy to operate and fast, security good too! Reviewed on: 9th March 2023

Excellent banking features

As well as offering a great app to access all my banking needs they have a great customer service should you need to contact them. The calls to them have always been easy to get through to them and there support in answering queries or helping as been outstanding. Reviewed on: 9th March 2023

Fantastic First Direct

The app is great, customer service top notch and offers varied. Reviewed on: 9th March 2023

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