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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

Great service; customer service is amazing and bank...

Great service; customer service is amazing and bank account safe and easy to use Reviewed on: 26th August 2024

Excellent customer service

I like being able to deal easily with my finances using the app, knowing there are always friendly and helpful people you can talk to at the end of the phone - based in the UK, without a long wait. Never had an issue. Reviewed on: 11th January 2023

Good all round

Been with them for years and never had any problems Reviewed on: 11th January 2023

Amazing customer service

This bank has first class customer service - no long waiting times, sensible security process and staff quick to resolve any isdues Reviewed on: 11th January 2023

Great app, service and perks

Account was very easy to set up, I did it via the current account switch and got a cash bonus too! App has really good features and layout. Reviewed on: 11th January 2023

Helpful and local

I've used First Direct for years. They're always available for any problems or questions and the staff are responsive and knowledgeable Reviewed on: 11th January 2023

Best current account without a doubt

This is an easy to use and secure banking product via an excellent app. The telebanking team is also professional, helpful and friendly. Reviewed on: 11th January 2023

excellent service

Over the past 6 months i signed up to first direct and have been really pleased. even though they are an app only bank their customer service is excellent and you always get a fast response Reviewed on: 11th January 2023

The epitome of what a bank should be

Easy banking via mobile, phone, and online. A bank that truly believes in providing for its customers. They have responded to the current situation by helping their customers. Reviewed on: 10th January 2023

super

Gerat account, only criticism the app is not really offering all it should, other members of the same banking groups apps are better Reviewed on: 10th January 2023

Good customer service

Excellent customer service always putting the customer first. Excellent ap too which does just about everything. Reviewed on: 10th January 2023

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