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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

FirstDirect still doing the business in a personal way

First direct keep me informed without bombarding me relentlessly with emails and texts. They inform of product offerings, statements and interest rate changes in periodic and timely fashion. On the few occasions I need to call them on the phone their staff truly demonstrate why they have won so many customer service awards since 1989 Reviewed on: 26th February 2025

Easy, efficient, informed

I would recommend FD as the service is easy to use, calls are answered in 2 rings and the staff are clear and knowledgeable Reviewed on: 16th March 2022

Excellent, reliable service

Have banked with them for years and still as reliable as ever. Removes banking stresses. Reviewed on: 13th March 2022

Not a great bank Do not use

Was happy open an account with them, I then transfer 200 from another account next thing I know account was frozen and then close with no reason.. Reviewed on: 13th March 2022

First Every Time

I switched my bank account to First Direct last year and from my first introduction it has been fantastic. The switch was seamless and the App is really easy to navigate and setting up the account was quick and easy. Since then it's been full steam ahead and the phone and online support has been first class. Reviewed on: 10th March 2022

First Direct - The Best of The Best - Absolutely Faultless!!

I have had a First Direct account since they started, about 30 years ago, and I have never looked back. Before then I had spent 40 years flipping from one bank to another without receiving any degree of good service at all. With First Direct, I found my soulmate - and I've never looked back or looked round since. They simply cannot be bettered, and I would not leave them for all the tea in China. 24-hour a day service, 7 days a week, 52 weeks a year. And a real person to speak to whenever I like. Well done, First Direct - you are so much more than any other bank could ever aspire to! Reviewed on: 8th March 2022

So helpful and efficient

Always professional efficient and effective Reviewed on: 4th March 2022

Very safe banking great customer service

Never have to wait to speak to someone but can be a nightmare when changing phones due to digital key Reviewed on: 3rd March 2022

Fading fast

Denying technical problems is the attitude of the incompetent or the arrogant. Don't treat customers like fools, that seems to your department! Reviewed on: 2nd March 2022

best bank

excellent service and always there when i need them Reviewed on: 2nd March 2022

Great service all round

I have had an account for five years and never had a single issue with them . Polite and friendly staff and a good website. Reviewed on: 28th February 2022

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