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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

FirstDirect still doing the business in a personal way

First direct keep me informed without bombarding me relentlessly with emails and texts. They inform of product offerings, statements and interest rate changes in periodic and timely fashion. On the few occasions I need to call them on the phone their staff truly demonstrate why they have won so many customer service awards since 1989 Reviewed on: 26th February 2025

Brilliant

FD is available, approachable, efficient, polite and safe. Reviewed on: 29th January 2022

1st Direct review

Easy online banking, great telephone support. Reviewed on: 29th January 2022

Good Customer Service

Have always found the UK-based customer service staff I've contacted by 'phone to be friendly, helpful and knowledgeable. Am a satisfied customer of over 15 years with FD and will remain with them for the foreseeable future. Reviewed on: 29th January 2022

No nonsense

I have banked with first direct for over 20 years. No hassle. Easy to get hold of. Great app. Reviewed on: 29th January 2022

Easy to use app

Always a quick answer if any problems encountered Reviewed on: 27th January 2022

how banking should be

First Direct's customer service leaves other banks in its wake. Whether you call or use the messaging feature, service is always swift, knowledgeable and hassle free. Reviewed on: 22nd January 2022

Easy to use and reliable

Found it really easy to use, good app and when you need to speak to someone you can easily get through to a friendly human quickly. When I had an issue they resolved it instantly - you can judge a company on its customer service when there is a problem - they fixed it, instantly, with no fuss. Reviewed on: 21st January 2022

Personal service; so rare these days

Unfailingly helpful if I need to phone them, patient when dealing with technical queries, flexible and personal. Reviewed on: 21st January 2022

Great bank

I have never had any issues with First Direct bank. Their app works good, as does their online banking service. Reviewed on: 21st January 2022

Perfect for online banking

As almost every physical bank in my area no longer exists I have found First Direct, being online only, ideal for my needs. I can access my account instantly and move my money around just as I want. If this option was not open to me I would have to drive 15 miles in any direction to undertake such activities. Reviewed on: 20th January 2022

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