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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

FirstDirect still doing the business in a personal way

First direct keep me informed without bombarding me relentlessly with emails and texts. They inform of product offerings, statements and interest rate changes in periodic and timely fashion. On the few occasions I need to call them on the phone their staff truly demonstrate why they have won so many customer service awards since 1989 Reviewed on: 26th February 2025

A great bank that has been contactable each time we've needed them

I really think First direct are the best bank I've used . I feel they are reliable and trustworthy. Reviewed on: 12th July 2020

Excellent service

Very helpful, option to do on line or talk to someone Reviewed on: 12th July 2020

Great service

I've been banking with first direct for 20 years, never had a complaint against them in that time. excellent service Reviewed on: 12th July 2020

Great Service

15 years and one bad issue to report. I used to work for one of the big High St banks and can honestly say they were dreadful by comparison Reviewed on: 6th July 2020

Always there

Always answer and a UK call centre Reviewed on: 1st July 2020

Great service, great products

Always easy to get hold of, never had a problem with service, never been unhappy with products. Would never move! Reviewed on: 30th June 2020

Very easy and lots of options

The app in particular allows for great control over the 1st account. Very simple and easy to organise. Reviewed on: 27th June 2020

Great and flexible account

Excellent customer service and really helpful . Reviewed on: 20th June 2020

No hassle company

I have never had any hassles with them, when I switched from another provider. Sometimes, their app is a little fiddly when requesting passwords. Reviewed on: 4th June 2020

Best choice I ever made

I’ve been with first direct for about 4/5 years now & I am so happy that I made that change. Their customer service is first class. They’re banking app is quick and easy to use. I would recommend them in a heartbeat. Reviewed on: 29th May 2020

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