Smart Money People Logo

first direct: Fixed Rate Mortgage reviews

4.54
Based on 42 reviews, last reviewed 26th Feb 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
2%
See only 3 star reviews
2%
2 star
See only 2 star reviews
0%
See only 1 star reviews
10%

Latest highest rating:

5

First direct, First for Quality and Service First direct answer the phone quickly by UK based call handlers, who are friendly, knowledgeable and professional. Can’t fault them. Reviewed on: 26th February 2025
Neil H's avatar
Neil H

Latest lowest rating:

1

Worst experience getting a mortgage Took months and months to sort out mortgage as none of the advisors seemed to be consistent. Called up to see if they were waiting for any info from ... Read more Reviewed on: 11th April 2023
Smith Emma's avatar
Smith Emma

About this product

Banking services provider, First Direct, is a division of HSBC. First Direct offers a variety of financial products and services, including a range of mortgage products. A fixed rate mortgage has a set interest rate for a certain period, usually between two and five years, but sometimes up to ten. Don’t hesitate to speak with the lender or an independent advisor if you need help understanding your mortgage options.

Finding the right mortgage can be difficult with so many on the market. We collect First Direct fixed rate mortgage reviews to give you the insight needed to make an informed decision. Be confident in your new mortgage by reading genuine customer reviews.

Find out why homeowners chose First Direct’s fixed rate mortgage and read about the main pros and cons they’ve experienced so far. Learn more about the application process and how supportive the lender was throughout. Read about genuine experiences with the customer service team to find out how well First Direct handles its customers issues. All of this and more can be found in our First Direct fixed rate mortgage reviews.

If you took out First Direct’s fixed rate mortgage, write an honest review on Smart Money People. Why did you choose this mortgage and have you been satisfied so far? How supportive has First Direct been from start to finish? What are the main pros and cons you’ve experienced? Has the lender kept you up to date with any important mortgage news or changes? Whether good or bad, write a First Direct fixed rate mortgage review today. Together, we can help people like you make better financial decisions.

first direct Fixed Rate Mortgage reviews (42)

Review of the first direct, Fixed Rate Mortgage:

Top bank

5
First direct came up the best deal on comparison site. I already have a current account with First Direct and have never had any problems, always able to get in touch when required and quickly. This was the first time i have taken on a remortgage myself as i have always went through a broker. It was really simple, i got my AIP, i then had a call with my mortgage advisor and we went through what i was looking for and what suited me best. Advisor was friendly and happy to go into any in further detail that i may not have grasped initially. The remortgage went very smooth, i cant believe how quick it all was and the best thing again is being able to speak to someone within a matter of minutes, whereas my last provider had just changed and trying to get through to them took 1hr 34 mins. Not what i need when i am busy Reviewed on: 18th April 2024

remote mortgage for simple administration

5
The wrapping-up process in completing a mortgage with first direct was made super simple as they took me step by step through my responsibilities with instruction on when to engage a solicitor and what to expect from the solicitor. They regularly contacted me via phone to ensure all was well. With full access to accounts online, this is a simple way to do banking with a very efficient banker. Reviewed on: 24th December 2015

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from first direct?

    View all products