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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Great experience

Very easy to setup with great customer care. Reviewed on: 13th August 2021

Bad credit

I had bad credit and first response help me out with a car and my credit score Reviewed on: 23rd July 2022

Great customer spirit

I have had a couple of vehicles on finance and were looking for another with the same company. Great company to work with and it all speaks for itself Reviewed on: 23rd July 2022

Fantastic service

Great people, great company. A pleasure to deal with. Reviewed on: 23rd July 2022

Mr John G Neary

Very good to deal with and very much customer focused. Spot On. Reviewed on: 23rd July 2022

Excellent service

I have used this company twice for my finance on my cars. They are professional and excellent customer service and very helpful. Would recommend them to friends and family Reviewed on: 23rd July 2022

Super service!

Professional, thorough and most helpful throughout the purchase of my Grandson's car, last year and again when I paid the loan off earlier than anticipated, saving interest charges. Will definitely use them again. Reviewed on: 23rd July 2022

very good

Good rates and never any problems Reviewed on: 23rd July 2022

Fast response and a great service

Really helpful with their service. I’d recommend them to anyone Reviewed on: 23rd July 2022

Customer service

When I took out car finance with First it was in lockdown. The lady that dealt with my case was working from home and rather than speaking to someone in a call centre, it was more like chatting to a friend and talked me through the process with her child in the background trying to join in what was a fun, friendly and enjoyable experience. I will use them again when my finance ends. I was dealt with by humans rather than it being a robotic experience. Reviewed on: 23rd July 2022

Great service! Affordable payments

First response finance took me on when I got declined from another company, they offered me affordable payments, great customer service, haven't had any problems, would highly recommend Reviewed on: 23rd July 2022

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