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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.95 (7164 reviews)

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4.95

Based on 7,164 reviews, last reviewed 28th Apr 2026

22900% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The process was very quick and efficient. The process was very quick and efficient. My needs were heard and understood and most importantly met. Customer service was exceptional during and eve... Read more Reviewed on: 28th April 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (7164)

Review of the First Response Finance, Car finance:

I have used first response for years,no hassle and e...

I have used first response for years,no hassle and easy company to deal with Reviewed on: 6th June 2024

Reasonable understanding lender

I’ve used this company to finance my vehicle twice they are very understanding & work well with their customers Reviewed on: 13th August 2021

very kind and helpful

I was tired of being denied car finance and only with a provisional licence it was just a no go area but with First response they came to my rescue. They thoroughly checked my finances to make sure I was really able to pay back for my loan. After sending all the documents they requested even with not so good credit score I was accepted. One thing I loved about First Response Finance is because I have a provisional licence they were very honest with how much I can spend on a car and really checked with me countless times if I was happy with the car itself. They were in touch throughout the whole process. They never gave me false hope. they are very genuine and helpful. Even as I build my credit and working on getting a full licence I will still use FRF, They are the best no doubt about it. Reviewed on: 13th August 2021

Amazing customer service

Helped me out when I had nowhere to turn. Sorted me my finance and I got my car the next day. Customer service was amazing they never judged or anything and helped me through every stage Reviewed on: 13th August 2021

Finance

Great service and customer service Reviewed on: 13th August 2021

Quick efficient excellent

Used these on 2 seperate occasions & on both occasions had no issues whatsoever. Excellent customer services with a very good knowledge & the turn around from accepting my cars to collection was within 24 hours. Reviewed on: 13th August 2021

First response listen

First response listen to any issues you have and deal with them. Reviewed on: 13th August 2021

Amazing Service

Amazing Service from start to finish. Really took the time to understand my past situation and my future plan to improve things. The new car helped as well. Reviewed on: 13th August 2021

Fab and Friendly

The kindest friendliest people who changed my life with helping me gain my independence back and getting me a family car ! Customer service to the whole signing process was the easiest and simplest and someone was at the end of the phone if I needed them Reviewed on: 13th August 2021

Really helpful

They are always willing to help you out in all circumstances. I am a key worker they was amazing with things I needed to know Reviewed on: 13th August 2021

Easy to get

The company are very helpful and understanding they helped me alot when I was finding it hard to keep up with my payments they tried everything to keep me on track Reviewed on: 13th August 2021

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