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Go Girl: Car insurance reviews

Name: Car insurance
Rating: 2.2 (136 reviews)

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2.08

Based on 136 reviews, last reviewed 8th Oct 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

24%

65%

Latest highest rating:

5

Great value insurance Car insurance for me and my learner driver Son was great value and their website was easy to use. I haven’t had to make a claim Reviewed on: 23rd August 2024

Latest lowest rating:

1

This company is an absolute JOKE. This company is an absolute JOKE. Been with them for almost two years. They have no consideration for their clients. Have left me stranded for over a ... Read more Reviewed on: 8th October 2025

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About this product

Go Girl offers car insurance to UK drivers.

Go Girl comprehensive car insurance cover offers up to £200 if your handbag is stolen, personal possessions cover and a courtesy car if yours has to be repaired following an accident. Go Girl car insurance also covers up to £100 to replace your child car seat.

Go Girl car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Go Girl before, you can also leave a review and share your experience.

Go Girl Car insurance reviews (136)

Review of the Go Girl, Car insurance:

UNDERHAND GOGIRL

AVOID THIS COMPANY -My daughter was on our policy as a named provisional driver, In April 2016 she passed her test, normally a reason to celebrate but not for us with this company. My wife rang on 12th April 2016 to inform you that she had passed and asked for a quote to see how much it would be to put my daughter on the insurance now she had passed. She also asked if my daughter could still drive if we were in the car, as she had been doing on her provisional licence. My wife was told it would be illegal for my daughter to drive and was given a quote of £1,403 extra. My wife asked if she could think about it and was told the quote was valid for the next 7 days. In no way shape or form was my wife made aware that the whole policy would be cancelled if we didn't get back to them within the 7 days. If they had she would have phoned back or removed my daughter from the insurance there and then. My daughter was then unable to drive the car and was looking to buy her own. My daughter put a deposit on a car on 16 April2016 which she insured in her own right to start from 20 April 2016 when she collected her car. My wife rang you on Thursday 21 April 2016 to remove our daughter from our policy to find with horror that they had cancelled our full policy and that we had been uninsured for two days. Fortunately the car had been parked on the drive. My wife explained that in no way had it been explained that the policy would be cancelled in this way and asked to speak to a manager as the gentleman could not help her, only requoting that the policy had been cancelled and there was nothing that could be done, My wife was passed on to "Erin" who said the policy had been cancelled because we had not been in touch that they had sent two emails, one threatening cancellation the other confirming cancellation. They also listened to the original phone call but made no comment other than to say if I wanted a transcript it would cost £10. They confirmed that as they were an online service they would not insure us over the phone and left us without insurance. They said an £80 refund had been sent to my wife's account. They have dealt with us most underhandedly and our loyalty in renewing with them was misguided. We have now found we are incurring costs with other insurances because they cancelled our policy. Reviewed on: 27th April 2016

Never answers phone

I requested someone call me because no answer I waited on phone 2 hours ! Reviewed on: 7th July 2023

Reply from Go Girl Hi Melis, sorry to hear you haven't received a call back yet. Would you be able to email your request to [email protected] instead so we can assist you further? Kind Regards. Response date: 7th July 2023

Customer service worsening

Used to be reasonably happy with the service but now finding it almost impossible to speak to anyone about renewing. So disappointing! Reviewed on: 30th May 2023

Reply from Go Girl Hi Gower, our apologies for the issues you've faced trying to get hold of customer services regarding your renewal. Please email your Policy/Certificate Number to [email protected] so we can assist you further. Kind Regards. Response date: 2nd June 2023

How do you contact these people?

I'm trying to renew a policy and you just can't get through to them on the phone or by email. I'm now worrying they would be useless in an emergency? What's happening Go Girl? Reviewed on: 30th May 2023

Reply from Go Girl Hi Elizabeth, I'm sorry to hear you're having issues getting through to us. Would you be able to email your request to [email protected] so we can assist you further? Kind Regards. Response date: 2nd June 2023

Impossible to Contact

I've spent ages on the phone trying to speak to someone from Go Girl about my car insurance, but they don't answer the phone. Being able to speak to someone quickly and easily is the most basic requirement of an insurance company, and Go Girl fail completely. I won't be renewing my car insurance with them, as clearly they don't value or care for their customers. Reviewed on: 18th May 2023

Reply from Go Girl Hi Simon, we're sorry to see this review and hear how you've been unable to contact us. If you haven't been able to resolve your issue yet, please email your request along with your Policy/Certificate Number to [email protected] so we can assist you further. Kind Regards. Response date: 19th May 2023

7 days and still no response

I have been ringing and emailing as I am changing my car and cannot get through to anyone. Customer service is none exsistant god help you if you need to ring to make a claim AVOID AT ALL COSTS Reviewed on: 16th May 2023

Reply from Go Girl Hi Sarah, we're sorry to see this review. If you still haven't been able to speak with someone, please email your Policy/Certificate number to [email protected] so we can assist you further. Kind Regards. Response date: 17th May 2023

Awful customer service

Trying to contact them as my son has passed his test and needs to drive so we need to amend the insurance we have with Go Girl. I have phoned over the previous 3 days, on hold over 5 hours! No reply! Reviewed on: 29th April 2023

Reply from Go Girl Hi Georgie, I'm sorry to hear you're having issues getting hold of us to discuss the amendment to your policy. If you still haven't been able to discuss this, please email your Policy/Certificate Number to [email protected] so we can assist you further. Kind Regards. Response date: 2nd May 2023

Poorest customer service ever

I contacted this company to upgrade insurance having passed test. It was urgent that I could drive . On the first day I held on for 2 hours with no response and no notification of where I was in the queue. I repeated this on subsequent days. I emailed the company to get a reply that they would in touch within 72 hours. I eventually got the phone answered only to be told staff were on a break and to call back!!! I tried again but gave up and bought insurance from a company who were professional answered phones and even called me. Yesterday I phoned first thing at 8am and got to speak to someone and cancelled the insurance with gogirl. This is without doubt the worst company I have ever dealt with and I will tell everyone I know about my experience. Their response to the many complaints made is poor as well asking for people to be in touch with their policy details to which they won’t respond. I would give no stars if I could. They have zero concern for their customers. Reviewed on: 6th April 2023

Reply from Go Girl Hi Christine, we're sorry to hear of the experience you've had in relation to customer services which has led to you leaving us. These comments will be passed on for review. Kind Regards. Response date: 12th April 2023

Just awful

New car insurance policy - within 7 days I received a text and an email saying that my policy would be cancelled in 7 days. No explanation. Tried calling and, as with other customers, nobody answered the phone after being on hold for almost an hour. I tried to call the parent company, Sabre, with the same result. I have emailed so we'll see what happens. This company definitely takes the prize for being the worst I've ever dealt with! Reviewed on: 6th April 2023

Reply from Go Girl Hi, Would you be able to email your Policy/Certificate number to [email protected] so we can attempt to investigate this matter further for you? Kind Regards. Response date: 6th April 2023

Worse experience ever with an insurance company

What an absolute joke your company is. You do realise you have to deal with customers as an insurance company ? Was waiting on the phone for an hour before someone answered to be told you were too busy to take my call so you would call me back this afternoon. I said I really need to sort my insurance out as a matter of urgency so are you definitely going to call back to which you replied yes !! Have a guess what didn't happen. That's right no call. Never have I dealt with such bad service and I've been a virgin media customer. Sorry to say I definitely won't be renewing my cover and if I get no joy tomorrow I'll be contacting the ombudsman as your not fit to run an insurance company Reviewed on: 5th April 2023

Reply from Go Girl Hi Gordon, I'm sorry to hear of your experience in relation to customer services. Would you be able to email your Policy/Certificate Number to [email protected] so we can assist you further? Kind Regards. Response date: 6th April 2023

Never answer phones,

Avoid this company, I keep trying to ring their customer services and they never pick up. Reviewed on: 18th February 2023

Reply from Go Girl Hi Anthony, we're sorry to see this review. If you still haven't been able to speak to an agent regarding your request, would you be able to email your Policy/Certificate Number to [email protected]? Kind Regards. Response date: 20th February 2023

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