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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.9 (633 reviews)

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4.88

Based on 633 reviews, last reviewed 13th Jun 2025

6400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

GWCU REVIEW I found dealing with GWCU a easy and smooth process. I'm so glad I found this company because didn't realise how much they do. Definitely recommend Reviewed on: 13th June 2025

Latest lowest rating:

1

Absolute joke, waited weeks for a response, rubbish... Absolute joke, waited weeks for a response, rubbish on evert level. I went elsewhere in the end after having my time wasted. Reviewed on: 27th May 2025

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Loans reviews (633)

Review of the Great Western Credit Union, Loans:

Stars all round!

The customer service is really good, they will do their best to try and help. Reviewed on: 22nd June 2022

Very accommodating, goes the extra mile to assist an...

Very accommodating, goes the extra mile to assist and make things easy Reviewed on: 29th May 2025

Reply from Great Western Credit Union Hi Candi We really appreciate your feedback! It's great to hear that the service we have provided you has been to such a high standard. It's always our aim to make things straightforward, and it's great to know the team made a positive impression along the way. We'd love to continue to support you going forward! Warm regards Robin Response date: 2nd June 2025

Always helpful.

Always helpful. Reply to any issues promptly Reviewed on: 28th May 2025

Reply from Great Western Credit Union Hi Jennie Thanks so much for your feedback! It's fantastic to see that we've repeatedly provided a great service. We're also so pleased that you have found the process with solving issues swift and effective. We're so glad that you are a member with GWCU, and look forward to supporting you again in the future! Thanks again Robin Response date: 30th May 2025

Absolute joke, waited weeks for a response, rubbish...

Absolute joke, waited weeks for a response, rubbish on evert level. I went elsewhere in the end after having my time wasted. Reviewed on: 27th May 2025

Reply from Great Western Credit Union Hi Peter, Thank you for taking the time to leave your feedback, we’re really sorry to hear that your recent experience hasn’t met expectations. We understand how frustrating delays can be. Once we receive all the required information, our average turnaround for loan applications is three working days. However, delays can occur, particularly if you have applied over a Bank Holiday period. We do encourage you to call to discuss any concerns, your feedback helps us to continuously improve. You can also email [email protected] if you would prefer. Thank you for your review. Kind regards, Emily Response date: 9th June 2025

I await the funds I was anxious but in the meantime...

I await the funds I was anxious but in the meantime it was excellent interraction with the team. The interest rates are manageable. True to the spirit of helping and understanding. Kudos Reviewed on: 27th May 2025

Reply from Great Western Credit Union Hi Thomas Thanks so much for your kind words! It's so pleasing to hear that your experience with our team was positive and that our approach felt supportive and fair. It's great to know our values shine through in the service we provide! We’d be thrilled to continue to assist you going forwards – if there’s more help you need, don’t hesitate to contact us. Warm regards Robin Response date: 30th May 2025

Great service!

Great service! I was able to get a consolidation loan at a very good rate even with a poor credit. Reviewed on: 27th May 2025

Reply from Great Western Credit Union Hi Bogdan Thank you for sharing your experience! We're really glad we could support you with a consolidation loan that met your needs. We're also delighted to hear that you felt it was at a good rate, something we strive to provide at GWCU! Thanks again for being a member and continuing to support GWCU. Best wishes Robin Response date: 30th May 2025

I’ve been with credit union for a while new and alwa...

I’ve been with credit union for a while new and always found them being very helpful and fast reliable. Great rates of paying back the money you’ve lent Reviewed on: 25th May 2025

Reply from Great Western Credit Union Hi Keely We really appreciate you for sharing your experience with us! We're delighted to hear that you've consistently experienced dependable support, with an efficient service at GWCU. It's also great to know that you have found our rates to be so reasonable! If you ever need more support in the future, we'll always be here to help! Warm regards Robin Response date: 27th May 2025

They are very good because everytime I need help I g...

They are very good because everytime I need help I get in with no stress Reviewed on: 24th May 2025

Reply from Great Western Credit Union Hi Jo Thank you for taking the time to leave such a positive review! We're really pleased to know you've had a smooth and pleasant experience whenever you've reached out to GWCU. It's great to hear we’ve been able to support you when it matters most. We’d be thrilled to continue to assist you going forwards – if there’s any more help you need, don’t hesitate to contact us! Thanks again Robin Response date: 27th May 2025

They have always been very helpful and kind.

They have always been very helpful and kind. Reviewed on: 24th May 2025

Reply from Great Western Credit Union Hi Pooch We really appreciate your kind words! It's extremely gratifying to hear how you have found us to be of such good assistance, as well as being so friendly. This is something how we really strive to be for our members. If there’s ever anything else we can help with, please don’t hesitate to reach out! Best wishes Robin Response date: 27th May 2025

Great service extra money when you need it

Great service extra money when you need it Reviewed on: 23rd May 2025

Reply from Great Western Credit Union Hi Michael We really appreciate you for sharing your experience with us! It's great to see that we have been able to assist you when it was most necessary - it's always GWCU's aim to be straightforward and reassuring, especially in times of need. We look forward to continuing to support you whenever you need us! Warm regards Robin Response date: 27th May 2025

A very simple website to navigate which makes it les...

A very simple website to navigate which makes it less stressful Reviewed on: 23rd May 2025

Reply from Great Western Credit Union Hi Bev Thanks so much for your feedback! We're so glad to hear that we've negated any potential stress whilst using our website, and that you have found using our services uncomplicated. Thanks again for supporting GWCU - if there's anything we can do for you in the future please don't hesitate to get in touch! Best wishes Robin Response date: 27th May 2025

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