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Green Flag: Breakdown Insurance reviews

Name: Breakdown Insurance
Rating: 2.68 (56 reviews)

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2.44

Based on 56 reviews, last reviewed 31st Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

52%

Latest highest rating:

5

Quick to respond, courteous and helpful Quick to respond, courteous and helpful. My phone didn't have internet access so they helped me find a locksmith and phoned to check everything was so... Read more Reviewed on: 1st October 2024

Latest lowest rating:

1

Avoid for any cost!!! Green Flag is a scammer road assistance. They have swindled my car under the excuse-lie of quick repair on the 24-th of January. Since then they deman... Read more Reviewed on: 31st March 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our Green Flag breakdown cover reviews come in. You can read and write YOUR Green Flag Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

Green Flag Breakdown Insurance reviews (56)

Review of the Green Flag, Breakdown Insurance:

GOOD

Have always had breakdown cover. Have found greenflag to be competitive on price particularly as the give home start as an option to add on. It was easy to buy online but documents took nearly 2 weeks to arrive Reviewed on: 28th March 2016

My elderly parents broke down near Gillingham in Ken...

My elderly parents broke down near Gillingham in Kent yesterday. After initially getting help they then waited over six hours before someone could tow them away. Throughout this time they regularly contact Green Flag who assured them that help was nearby. They were in fact lied to. On one occasion they discovered that the help that was ‘nearby’ was in fact in Essex. The other side of the Thames crossing. Special mention needs to be made of Aaron the call centre manager who was either at best incompetent and at worst a bare faced liar. His colleague at the call centre who assured my parents that she would ring them back - she didn’t- is also a disgrace. To compound their misery, on finally getting home, they received a blunt message from Green Flag saying that the car had to be fixed immediately and if they are called out for the car again, they will be charged. I understand the system but the wording was abysmal. No customer service at all. A disgusting company with disgusting staff working for them. Reviewed on: 17th April 2024

Brilliant in their response to my break down.

I broke down last week and Green Flag were brilliant. From the guy on the phone initially to the 2 who pushed my car quite a distance to load it onto a trailer... I couldn't fault the service.... So polite, helpful and, importantly, caring. Made a potentially stressful event less stressful! Thankyou. Reviewed on: 13th March 2024

FOR THE LOVE OF GOD!

FOR THE LOVE OF GOD! DO NOT USE THIS COMPANY. I was Left for 6 hours at the side of the road with a disabled member of staff. Repeatedly given false information. Lost £14000 worth of work and had to cover £250 per day of staff wages for the four days that had to be cancelled because I wasn’t recovered. First person arrived after4 hours with no tools, took photos of the car and then left. Made no attempt to identify the problem. They contacted me 2 days later and offered me £50 compensation. That made me even angrier. Reviewed on: 2nd February 2024

Best policy

Good service and prompt response very satisfied Reviewed on: 29th July 2023

Great Value and Service

Engineers are friendly and helpful. Normally very very good response times, even when I have needed a larger recovery truck. Reviewed on: 26th July 2023

Awkward app, useless when you really need them

Flat battery at 1.30 am on a street I manchester with 2 small children in the car. It's been 3 hours and still no sign of them. Reviewed on: 11th July 2023

Great service,south African Rob

Very fast,very efficient friendly service,life saver ,thank you , definitely recommend 100% Reviewed on: 29th June 2023

Dog not allows in recovery vehicle

Friends broke down returning from a short break holiday in Somerset. IThey were informed that their small dog was not allowed to travel in vehicle as this was against company policy. They had to arrange for an alternative breakdown service to get them home. Please be aware of this policy if you have cover with this company and intend travelling with a pet. Reviewed on: 23rd October 2022

EU breakdown cover

“I purchased European breakdown cover as I planned to visit different areas in EU for some business trip and pleasure. Whilst visiting south France on a short trip my car broke down on the toll road on 23rd August. It was a self diagnosed blown turbo on a BMW so little chance of having a roadside repair. The police organised recovery from toll rd to a safe garage which was great service but the rest was a total nightmare. Green flag U.K. contract out to a EU company called Opteven so you have to deal directly with them for assistance. When calling the average on hold time before answer was 40 minutes, then the assistance on the phone was vague. We were instructed to book a hotel to stay in overnight until they update us, suggesting they need to diagnose the fault. I explained my vehicle was in the middle of France miles away from Any BMW specialist so diagnosis on a major engine fault may be a challenge especially as my vehicle was dropped off at a Renault garage. So one hotel night later and after no response from optevan I called and waited again. Once I got through I said I will organise a hire car and make our way back to Calais and I would like my car repatriated back to U.K. to be diagnosed and repaired there as I had no idea how many days or weeks we would have to wait for a repair to be done in France. They agreed and after some hassle Optevan hired us a car and I covered the 150 Euro taxi to get the the hire company. I then asked if Optevan could hire a car for me from Dover so we can get back to our home address in the U.K. and they said they would work on that for us. So after me booking a hotel and again covering the cost plus paying extra for the ferry trip home, I also has to hire the car at Dover as I heard nothing from Optevan or GreenFlag U.K. I then try and claim Back the money paid and I am informed that I need to fill out forms and send to Direct lime, now dealing with three separate companies. After all this Amd many phone calls later to chase up when my vehicle will return to the U.K. so I can get it repaired it fixed ally arrived at the garage on the 11th October. Yes that’s correct, 50 days later from the day of our break down in France. Optevan seemed to think this timescale was fine. So I had to hire a car for 49 days in U.K. and GreenFlag would only cover 1 day cost to get back to my U.K. address. So although GreenFlag have a good name and I believe give great service for U.K. breakdowns, from my experience I highly recommend never ever using them for EU breakdown cover unless you have a large bank account. Pay more and get better cover with a company that cares.” Reviewed on: 12th October 2022

Expensive

Costs a lot for them to actually do nothing much at all. Once broke down in a remote area and all they did was call a local tyre repair shop I could have contacted myself. I still got charged for the rescue and tyre replacement so I don't know what my premium covered. They're also weirdly strict about recovery at or near home. Reviewed on: 15th August 2022

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