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Halifax: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 3.95 (162 reviews)

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3.83

Based on 162 reviews, last reviewed 13th Jun 2025

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

57%

18%

Latest highest rating:

5

Halifax Mortgage Just re-mortgaged with Halifax, spoke to a broker first to get market rates and was going to proceed down this route but Halifax were only marginally ... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Poor. Big regret using Halifax for our mortgage Never heard anything from Halifax (we bought our first home 3 months ago) other than a letter to say when our first mortgage payment was due. No “cong... Read more Reviewed on: 13th April 2025

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Halifax Fixed Rate Mortgage reviews (162)

First class mortgage service

We have a mortgage with the Halifax which we've had for more than 7 years on a fixed rate without any problems. We have decided to move house and needed an agreement in principle which we completed online. We made an error in completing the form, so rang in and spoke to Bradley Clarke, a mortgage consultant, who immediately sorted out the issue and emailed over the agreement in principle then and there. He was polite, friendly and very reassuring. It reminded us why we stay with the Halifax for our mortgage. Thank you for your help tonight - much appreciated. Reviewed on: 5th January 2022

Atrocious Service, Cost us Thousands

We're doing a remortgage to Halifax of our current mortgage. They've had the case for multiple weeks, and were progressing with free legals through Optima as per their standard conditions. Their free legal service is now saying that they won't deal with the case putting us right back to the beginning. Our remortgage is relatively standard and Halifax have said that they are happy to lend against our house, but that the case should never have come to them in the first place. This has led to thousands of pounds worth of interest payments on our behalf and on top of that, we now need to pay for our own legal costs to move the mortgage. Frankly, if it was going to go this way, I'd have used someone else and I'll never remortgage to Halifax again. I'll also be looking into taking them to court for compensation for our losses. Reviewed on: 16th November 2021

Terrible people

Banked with them 20 years and wouldn’t help me one little bit. Offered me an AIP for 161k then when we went to branch offered me 112k! Zero debts and good background. Horrid people and terrible bank. Closing all my accounts with them ASAP. Avoid them :( Reviewed on: 21st October 2021

Solid lender with good rates

Was able to secure a good 5 year fixed rate. Not really had to interact as I always pay on time. Will probably remortgage with them again if their rates are competitive in 2024. Reviewed on: 17th June 2021

Helpful and honest

Banked with Halifax for long time so was obvious choice for my mortgage Reviewed on: 20th March 2021

Always had a good deal

Would always go halifax if i could morgage credit card great customer care and 24 hr telephone bank support Reviewed on: 17th February 2021

Deceiving plans and patronizing costumer support

When initially sign up they will say "anything" to make you sign up even if you have concerns. but when these concerns later come up, if you signed the customer service will then laugh down the phone at you. not professional and deceiving. be careful before you sign anything from these guys Reviewed on: 2nd February 2021

Awful - Greedy Banker *anker

Horrific company, even you have 50% deposit on a new home, halifax still wouldnt let you port and brrow. Worst thing is that before you sell to buy, they tell you they will lend to you to put you in motion for 2 sets of legal work, then when you are close to completion for both they pull the plug on you to force you to pay the early repayment charge, they make sure you cannot go forward and backwards to trap you in. Reviewed on: 10th December 2020

covid computer says no

terrible company that fails to treat customers fairly .... even if you can prove your earnings / commission they only take 30% of it into account and tar everybody with the covid brush even if you can prove you havnt been affected by it - terrible company to deal with Reviewed on: 9th December 2020

Halifax makes it IMPOSSIBLE to redeem your mortgage- you can never leave!!!!

By far the WORST WORST WORST company I’ve ever dealt with. 2hrs 30 mins on the phone, nothing whatsoever resolved. Complete incompetence- can anyone believe Halifax can’t actually send emails. They haven’t ‘got the faculty’ to email urgent documents to anyone, even if it means they will be ruining a sale from going through and ruining their chance to get redeemed FOR THE SECOND TIME!!! Halifax makes it IMPOSSIBLE to have their mortgage redeemed. So much red tape in place and incompetence that they literally ruin sales from going through so that there is NO WAY to ever redeem your mortgage to them !!! Wow, horrified, in shock! Don’t get a mortgage with Halifax, unless it’s too late for you, as it sadly is for me! Reviewed on: 2nd October 2020

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