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Halifax: Cash ISA reviews

Name: Cash ISA
Rating: 3.8 (56 reviews)

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3.56

Based on 56 reviews, last reviewed 12th Jun 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

41%

25%

18%

11%

Latest highest rating:

5

Employee assistance Their employee gave assistance in setting my ISA up Reviewed on: 12th June 2025

Latest lowest rating:

1

I.S.A. transfer fiasco They lost my I.S.A. transfer £1000's when I transferred to another provider. I had to go into their branch who admitted that they did not know where ... Read more Reviewed on: 12th June 2025

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About this product

Halifax offer a range of cash ISAs that are fixed rates or instant access.

Halifax Cash ISA products include ISA Saver Fixed, ISA Reward Bonus Saver, ISA Saver Variable and Instant ISA Saver. Most accounts can be opened with just £1, but fixed rates have a minimum first deposit amount of £500.

Halifax Cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Cash ISA reviews (56)

Review of the Halifax, Cash ISA:

Excellent bank, terrible adverts

I like the trustworthiness of this bank . However their tv adverts are cringeworthy and do not reflect a serious brand Reviewed on: 27th December 2018

Good product with decent customer service

Good product with decent customer service Reviewed on: 15th April 2024

Easy to manage

Easy to open and log in but their interest rates are not the best Reviewed on: 15th March 2024

Good service!

Good service! Highly recommended! Reviewed on: 4th March 2024

Long ques in branch

Not thoughtful about needing a seat Reviewed on: 30th May 2023

Easy to use

Simple use within the app. Poor interest rate Reviewed on: 7th April 2023

Poor value for money

30+ years a customer and interest rates remain on the floor Reviewed on: 4th April 2023

Not worth it

The interest rates are so low on these ISAs it’s not worth going with Halifax. The app is great and it’s easy to deposit money in the account but the return is negligible. Reviewed on: 20th March 2023

isa

not happy at all with the interest rates Reviewed on: 16th May 2022

Great at taking the money, poor at giving it back

Opened a help to buy ISA 5 years ago, I am buying a house now. Went to close it to find that is must be done in branch, ok fine. However ALL branches including major city centre ones ONLY open 0930 till 1400. As I work mon-fri, like most people, I can’t do this. Called customer service to be told basically “tough”. Was told I could write a letter to the closing team, you read that correctly write a letter, no phones, no email. The closing team don’t have phones or computers apparently, but was advised they will probably just tell me “tough” too as it MUST be done in branch. I was also offered to have my complaint escalated to the complaints team, which could take 8 weeks which is great when your trying to buy a house and need the money straight away. When I asked why not for example close branch’s on a Wednesday and open on a Saturday was told this was because of COVID 19???? Other banks are open on a Saturday, Barclays for example I said to be told yes but we have chosen not to do that so again “tough”. I now have to take a day off work at the cost of £150 just to access MY money. Quite possibly the worst banking service I have ever experienced, not willing to help in the slightest just kept saying it’s in the terms and conditions even though when I agreed to those terms and conditions the branch’s were open mon-sat 9am till 5pm but again just told basically “tough” I will NEVER bank with Halifax again after this and I STRONGLY advise others to do the same. Reviewed on: 13th February 2021

Fantastic service

Extremely good customer service helped me understand correct isa for me Reviewed on: 1st June 2020

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