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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (309 reviews)

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4.82

Based on 309 reviews, last reviewed 17th Jun 2025

41% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

A very helpful and thorough mortgage advisor A very helpful and thorough mortgage advisor Reviewed on: 17th June 2025

Verified source

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society Mortgages reviews (309)

Review of the Hanley Economic Building Society, Mortgages:

Easy Peasy!

We have recently moved into our first property thanks to Jane at the Hanley. Initially we thought, being first time buyers with only a 5% deposit and debts on credit cards we would never be able to get a mortgage. After being referred to Jane by a family member, we thought we'd give her a call. I am so glad we did, Jane made things so simple and straight forward for us, she made us feel so comfortable and ultimately we have moved into our dream home! We will definitely be recommending The Hanley (and Jane!) to others! Thank you! Reviewed on: 20th September 2019

Reply from Hanley Economic Building Society Hi Leanne, thank you for your wonderful feedback. We hope to provide you with more services in the future too :) Response date: 13th February 2020

A very helpful and thorough mortgage advisor

A very helpful and thorough mortgage advisor Reviewed on: 17th June 2025

Superb support throughout the application process.

I scoured the market for an equity release product that suited my needs for over a year and eventually found the Hanley. They recognise that people may use savings to fund their living expenses instead of drawing income - and are therefore willing to look at assets (e.g. pension funds) when reviewing affordability. The advisor on my case, Jane Longmore, was absolutely fantastic - friendly, helpful and efficient. She supervised and guided throughout the whole process until a successful conclusion. Reviewed on: 2nd June 2025

Fantastic mortgage support

I contacted Hanley Economic directly for some mortgage advice after I had some issues going through a broker. I dealt with Lana Beech who heard my situation and was straight on the case to sort my mortgage. It was quick, efficient and pain free! A huge thank you to Lana for her support and fantastic communication. Reviewed on: 7th May 2025

Superb customer service.

Our Mortgage Application, was handle by Lana Beech who was amazing, supportive, helpful and knowledgeable a joy to work with. I recommend The Hanley Economic to anyone for their customer service and their competitive products. Reviewed on: 28th April 2025

Always get a friendly and efficient service

Always get a friendly and efficient service Reviewed on: 19th April 2025

They are always helpful.

They are always helpful. They have respond isssues quickly, and given good advise Reviewed on: 17th April 2025

Very helpful staff in agreeing our best tracker deal...

Very helpful staff in agreeing our best tracker deal which was market leading and still is Reviewed on: 17th April 2025

Best Service

I have the best mortgage rate and customer service from Henley for years now. Reviewed on: 17th April 2025

Mortgage arrangement was an easy process.

Mortgage arrangement was an easy process. Changes to mortgage rates are clearly set out. Easy process to continue mortgage at a preferred rate. Reviewed on: 17th April 2025

Great work

Great customer service. Available and coherent and organised! Well done Reviewed on: 17th April 2025

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