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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (334 reviews)

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4.83

Based on 334 reviews, last reviewed 5th Feb 2026

2500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

2 star

Latest highest rating:

5

I would like to thank Lana Beech at Hanley Economic... I would like to thank Lana Beech at Hanley Economic Building Society for her excellent support throughout my mortgage application. Lana was consistent... Read more Reviewed on: 5th February 2026

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

Hanley Economic Building Society Mortgages reviews (334)

Review of the Hanley Economic Building Society, Mortgages:

Lana Beech, professional from start to finish

In a previous life I was a Building Society Area Manager. I would have been delighted to have Lana on my staff when I was in the trade! Nothing has been too much trouble and she has made the process seamless, enjoyable and ultimately successful! Thank you Lana, you will go far....... Reviewed on: 22nd July 2020

Staff are great

always get excellent customer service, offered different rates at time of renewal, currently going through a remortgage and the team are very helpful Reviewed on: 25th March 2025

SVR not come down after 3 interest rate cuts.

SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

Reply from Hanley Economic Building Society Thank you for your message on the topic of why the society hasn’t reduced its Standard Variable Rate (SVR) when there have been a number of Bank of England base rate decreases. Several factors are considered when we set our interest rates for both mortgage and savings customers. The Bank of England base rate is one factor we consider, and we offer products which are directly linked to the rate so that customers can be confident that any changes will be reflected in their own rate. Other products which are linked to our SVR are priced in a different way to ensure we can offer competitive rates as an alternative. I would like to reassure you that all of our product pricing is done to ensure that we offer the best value for money to our members. I can confirm from 01 May 2025, the Society will be reducing its mortgage Standard Variable Rate (SVR) by 0.25%, from 8.49% to 8.24%. Borrowers with a mortgage product linked to the SVR will see a corresponding reduction in their monthly payments from May 2025. This will be communicated to each borrower via letter or email. In addition, our variable retail savings rates will decrease by an average of 0.25%, also effective from 1 May 2025. Savers affected by this change will be notified by letter or email. The above changes are now published on our website to ensure our members are kept informed and can take any necessary action. We offer appointments to discuss both our mortgage and savings products, with one of our team members who will be happy to go through in detail. If you would like to further discuss this then please contact us on 01782 25500. Thank you again for your feedback on this matter and we look forward to speaking with you soon. https://www.thehanley.co.uk/news/nterest-rate-change-1-may-2025 Response date: 26th March 2025

Sensible and reasonable rate renewal of FT period

Sensible and reasonable rate renewal of FT period Reviewed on: 25th March 2025

Excellent Service and Product

Provided exactly the product I was looking for. And once all was agreed service was quick and friendly Reviewed on: 25th March 2025

SVR increases with BoE rate but never decreases

I have written to Hanley couple of times on the topic of SVR but every time I get same reply. I simply don't understand that why you would keep on increasing SVR with BoE rate and not decrease it. I understand that theoretically there is no direct correlation but evidence suggests otherwise. I have complained on this topic which was not upheld so I will be writing to Ombudsman now. This is simply unfair to the customers who are on SVR. Though credit to the customer service team, response was very prompt. Reviewed on: 25th March 2025

Very helpful staff and timely response.

Very helpful staff and timely response. Reviewed on: 25th March 2025

Brilliant mortgage company for first time buyers

Brilliant mortgage company for first time buyers Reviewed on: 25th March 2025

Great mortgage experience

Very helpful and knowledgable mortgage advisor made my remortgage journey very easy. Reviewed on: 25th March 2025

The Hanley was the only building society our mortgag...

The Hanley was the only building society our mortgage broker could find that would give my son and I a mortgage in order to assure the future for him and his family. I will always be very grateful for the Hanley who jhave been brilliant from the day forward. Reviewed on: 25th March 2025

Customer service that goes the extra mile - 4 years...

Customer service that goes the extra mile - 4 years in we are always impressed with the customer service. They go the extra mile to be approachable and informative, explaining things simply. We are really pleased with the support available and the personal touch to communications. Reviewed on: 25th March 2025

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